Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

82 Reviews

93% Would Recommend
Latest Review 5 days ago

Reviews


SG
Stephanie G.
Fort Collins, CO
Land Rover Range Rover Evoque
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Stephanie said the staff make service easy, quick, and they are all nice.
This review was collected via phone interview by Customer Research Inc.

CK
Curt K.
Erie, CO
Mercedes-Benz GLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Curt said this business was ready for him at the appointment time. They did a really good job, and test drove the vehicle. It was very convenient, and he really appreciates it. This business has become one of his favorites. He will contact this business next time he is in need of service, or wants to purchase a vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
Cheyenne, WY
Mercedes-Benz S600
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ronald said the staff always treat him well.
This review was collected via phone interview by Customer Research Inc.

DB
Dennis B.
Anchorage, AK
Mercedes-Benz GL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Oil change and maintenance checkup
I was sceptical seeing all the new faces recently. They have had some turnover in personal, but the service did not change. They have always treated me right and Joe (their mechanic) is still there and is awesome.

They also did a nice job detailing my Mercedes GL 450 after we got back from a 10 day camping trip.

MJ
Merja J.
Colorado
Mercedes-Benz GLK-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2018 Category: Service
Merja said the personnel at the front desk were not polite.
This review was collected via phone interview by Customer Research Inc.

JY
Jay Y.
Colorado
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Jay said Niko was very helpful and explained the tire selection well.
This review was collected via phone interview by Customer Research Inc.

SP
Sheila P.
Fort Collins, CO
Mercedes-Benz SL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Sheila said the business always tells her what is going on and does a good job.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Fort Collins, CO
Chevrolet Camaro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Robert said the business did a great job and he was really happy with their performance.
This review was collected via phone interview by Customer Research Inc.

BR
Bud R.
Cheyenne, WY
Mercedes-Benz 400E
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Bud said his vehicle is running smoothly, it's in great shape and it was great service.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Broomfield, CO
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
The staff and their knowledge!!!
Westin has been nothing the professional. We have bought e vehicles from then and continued service on them. We commute from Denver for the service because of the card and reliability.

KB
KAT B.
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Outstanding
The service department is efficient and thorough. The team got me in quickly and took care of the problem in a timely manner. The overall experience was outstanding!

CF
Craig F.
Fort Collins, CO
Mercedes-Benz GL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Great service and highly qualified mechanics.
Consistent performance.

HG
Horvath G.
Loveland, CO
Porsche Cayenne
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Service
Horvath said he loves the business and Joe always does a great job. The price for his most recent visit was more costly than expected. The vehicle had to stay at the business for a few more days than originally planned.
This review was collected via phone interview by Customer Research Inc.

FC
Franklin C.
Glen Haven, CO
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Franklin said Joe has been his mechanic for 20 years, and he does a great job.
This review was collected via phone interview by Customer Research Inc.

BF
Benjamin F.
Greeley, CO
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Benjamin said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RL
Ruby L.
Eaton, CO
Mercedes-Benz GL-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Ruby said the guy in the front office is rude, and when he is there she is miserable. However, she would still recommend this business because Joe always does a great job and is nice.
This review was collected via phone interview by Customer Research Inc.

SK
Shaianne K.
Loveland, CO
Audi Q5
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2018 Category: Service
Spoke with Jordan. He said he found problems with the vehicle after he brought it home. There were things that were neglected that the staff could have taken care of. The buying experience was pleasant, though. There was also an issue with trying to make a follow up call. The person he originally spoke to stopped working at the business, and the same standards were not met with the next staff member he spoke to.
This review was collected via phone interview by Customer Research Inc.

SR
Sharla R.
Fort Collins, CO
Lexus RX 350
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2018 Category: Service
Sharla said she has had so many issues, Every time she calls the business she gets a rude person who tells her she needs to call the service telephone number. She said the business did an oil change with out letting her know about it and she did not pay. She would not recommend anyone go to the business until she gets all her issues addressed.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Greeley, CO
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Richard said he had no issues with the service. Jason was fantastic. The visit was great and so were the repairs. The manager was a super guy who really knew the meaning of customer service.
This review was collected via phone interview by Customer Research Inc.

RP
Rachelle P.
Colorado
INFINITI FX35
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Service
Rachelle said they did a good job and they were quick in getting the work done. It was a good job, overall.
This review was collected via phone interview by Customer Research Inc.

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