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Westside Genesis

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(15 Reviews)
73
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Score Details

5 stars
78%
4 stars
7%
3 stars
<1%
2 stars
3%
1 star
10%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores™
5.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(904) 384-0050
No Business Hours Provided

Business Hours

* No Time Zone provided
1672 Cassat Avenue Jacksonville, FL 32210
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Sales Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(15 Reviews)
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Recent Reviews
TW
gravatar
Tyronda W.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2023
0
Category: Sales
Do not purchase their Roadside Hazard service
I purchased a G70 in Feb 2023. I was offered an option to be able to receive tire and or rim replacement due to damage. I was NOT provided additional in ie..who to contact when the service was needed. Naturally I contacted the dealership...the first couple of attempts no one understood what I was referring to. I was placed on hold, transferred and advised someone would be in contact with me. NO ONE called back, so I reached out again and a very nice lady Antoinette asked her manager for assistance and provided a telephone number and advised that I would need to contact the 3rd party road hazard company directly. So now I find out it's 3rd party. I called 800-327-5172 and spoke with an agent who verified my coverage and told me the dealership should be contacting them on my behalf. I called the dealership again asked for a manager, spoke with Vanessa who advised she isn't the manager who could assist but would give the information to the correct manager who would call. I have not received a call. What kind of customer service is this? Waste of my hard earned $$$$$
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