White River Hyundai

Hi Micahel, I am sorry you were not 100% satisfied with your service I will review this with my team and try to improve on your comments. I hope you would give us a chance to earn your business back. 

Michael, In April of this year you had informed us of a concern regarding your Ioniiq fuel economy.  At that time I asked you to contact Hyundai Motors America customer asistance line.  My records indicate that at that time HMA set-up a case number to address your concerns, #15435979.  Unfortunately, I can not at thist time determine if HMA addressed your concerns to your satisfaction.  If not, I'm curious if the frustration you expressed in this survey is related in some way.  If yes, I'd like to have HMA contact you with your approval.  I certainly apologize that the recent repair was complicated by parts availablity.  Please let me know if you would like me to contact HMA on your behalf.  I thank-you for taking the time to make us aware of your overall concerns.  Rick

Michael, I understand that you have concerns regarding the decision to resurfaced rotors vs. replacement during your last visit. I'd like to take this opportunity to let you know that it's the recommendation of Hyundai, as is the case with automotive industry standard practices, to face or turn rotors prior to replacement.  Below is a link to a short video from Pro-Cut Industries located in Lebanon, NH that explains the reasons to face rotors vs. premature replacement.  I hope the video is helpful.  https://www.youtube.com/watch?v=b5T9GEL9Avc&feature=youtu.be
Please let me know if you would like to discuss in greater detail either by email, phone or in person.  I hope you have a good weekend.  

Michael, Thank you for letting me now that you thought the facing of the rotors was not your choice and that the surface of the rotors are a "mess".  If you can allow us to inspect the rotors, and if they have not been faced to the highest industry standards I will provide you a full refund for that resurfacing.  I look forward to having the opporunity to inspect the rotors as we want to make every effort to have you satisfied with your service purchase. I hope you have a good day. Rick