Whitman's Auto Care Center


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

30 Reviews

93% Would Recommend
Latest Review 22 days ago
Carol W. on 09/26/2017
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"Service Check"
I appreciate how David takes time to ensure all systems and fluids are performing well by an inspection when I come for regular maintenance. The work is always done quickly and efficiently!
Vehicle: Toyota RAV4
Service Date: 09/25/2017
Review Created: 09/26/2017 12:21 PM
Kyle B. on 09/06/2017
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Kyle said this business did a really good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/01/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Russ W. on 09/02/2017
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"Whitman's Auto Care"
Very,Very good service! I have been a client for many years and they have always done a good job taking care of my car. Thanks, Russ W
Vehicle: Ford Explorer
Service Date: 09/01/2017
Review Created: 09/02/2017 08:56 AM
Brandan C. on 08/30/2017
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Brandan said the repairs were done in a timely manner.
Vehicle: Subaru Legacy Wagon
Category: Service
Service Date: 08/21/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Ramen O. on 07/25/2017
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"Prompt, courteous and professional Customer service "
Dave and crew always take good care of us, they are professional, knowledgeable, and dont try to sell you service that you dont need. We highly recommend this shop for all your car care needs
Vehicle: Chrysler Town & Country
Service Date: 07/25/2017
Review Created: 07/25/2017 08:53 PM
Jeff P. on 07/25/2017
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Jeff said this business was very loyal and they did what they were supposed to do. They told him what they were doing and they did a good job.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 07/03/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
steve H. on 07/19/2017
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"IID"
Quick
Vehicle: Dodge Charger
Service Date: 07/17/2017
Review Created: 07/19/2017 01:21 AM
Geoffrey O. on 07/03/2017
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"Convenient, Fair assessment, reasonable price"
As has been the case over several visits, got the work requested done, received fair assessment of additional items, work completed in timely manner, staff friendly and helpful.
Vehicle: Ford Pickup
Service Date: 06/26/2017
Review Created: 07/03/2017 05:24 AM
Abby F. on 06/30/2017
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Abby said she had no problems with the business.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/07/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Joe A. on 06/11/2017
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"jeep engine light on"
dave took care of us the same day so we could get thru deq the next day. timely service at a affortable rate
Vehicle: Jeep Liberty
Service Date: 06/07/2017
Review Created: 06/11/2017 10:43 AM
Vaughn C. on 06/10/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Vaughn said he went to this business twice to have them install a lock box in two of his vehicles. The first time he went to them, they forgot to reconnect the hood light and they left a screw loose. The loose screw made it's way behind the brake pedal and nearly made him crash. The second time he went to them, they forgot to connect the camera. Their work was sloppy and because of this, he would not recommend them to others.
Vehicle: Subaru Impreza
Category: Service
Service Date: 06/07/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Will at Whitman's Auto Care Center responded on 06/29/2017

Mr. Clark we are sorry you had a negative experience and appreciate the honest review.  For others that might be reading this review, my name is Will and I’m the one who does most of the Intoxaloc installations 

The Intoxaloc (lock box) is a ignition interlock device for people who have been convicted of DUII, It is a fairly complicated system with multiple relay and control boxes along with GPS, cell phone transceivers and cameras, all of which must be installed under the dash while standing on your head upside down in the foot well of the drivers compartment.  Suffice to say it is one of my least favorite jobs to perform.

In regards to the hood light, generally the intoxaloc install doesn’t require work under the hood, except to check the condition of the battery, and as such wouldn’t require me to disengage the hood light.  If I’m not mistaken it is either a matter of re-plugging in the light or tilting the light hood back into position to reengage it, a 5 second fix.

In regards to a loose screw that made its way behind the brake pedal, are you certain it was a loose screw from the install or just a random screw?  If it was a screw from the install I’m sorry, I do make mistakes, plastic dash parts are sometimes less sturdy than I would like…

As far as forgetting to “Connect the camera” the camera was connected and only needed the sticker removed off the adhesive and stuck to the window, I sometimes leave this till last to get proper positioning and just forgot, again I’m human,  again a 5 second fix.

What’s not mentioned is the time and care I go through to install these devices, I’ve seen and removed many others work, and no one pays the attention and care I do when doing the wiring on these, NO ONE!

Paul H. on 06/09/2017
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"Excellent service and friendly "
Good honest people
Vehicle: Dodge Pickup
Service Date: 06/07/2017
Review Created: 06/09/2017 08:07 AM
Russ W. on 05/26/2017
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"Good Workmanship"
Hi Dave, My 2007 Exployer is wooring great since you worked on it! Thanks very much. Thanks very much, Russ Wilkinson
Vehicle: Ford Explorer
Service Date: 05/23/2017
Review Created: 05/26/2017 09:07 AM
Sunny W. on 05/24/2017
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Sunny said this business did exactly what he needed to do and they finished in a timely fashion.
Vehicle: Kia Spectra
Category: Service
Service Date: 05/23/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Leland G. on 05/23/2017
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Leland said this business provided great service and he is proud of them.
Vehicle: Acura TSX
Category: Service
Service Date: 05/15/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Doug M. on 05/16/2017
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"Fearless and Flawless"
Whitman's is not afraid of any job, or any brand of car. I have brought many unusual mechanical needs to them over the years and they never balk and always solve what ever I asked them to solve..
Vehicle: BMW 850i
Service Date: 05/15/2017
Review Created: 05/16/2017 09:02 PM
Grant W. on 05/16/2017
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Grant said this business has good, reliable service.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 04/26/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Kathy B. on 04/25/2017
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Kathy said this business is great and she feels like they had excellent customer service.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 03/07/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Linda F. on 04/21/2017
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Linda said this business kept their word and they replaced the lighting module in the vehicle at no charge. They had worked on it previously.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 04/19/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Chandrine S. on 04/19/2017
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Chandrine said this business was fast.
Vehicle: Kia Optima
Category: Service
Service Date: 04/11/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
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