Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

735 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 2 days ago

Reviews


JH
JOE h.
Billings, MT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Service!
Honesty; Integrity; combined with great customer service before, during and after each service call.

JR
Jon R.
Billings, MT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jon said the service is always good.
This review was collected via phone interview by Customer Research Inc.

CH
Clint H.
Ile Des Chênes, MB
Cadillac Fleetwood
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Clint said the business is very good. The issue was diagnosed quickly and worked on just as quick. Everyone was very friendly and he would like to thank them.
This review was collected via phone interview by Customer Research Inc.

DD
Darlene D.
Billings, MT
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Darlene said the business has friendly service and completes vehicles in a timely manner. Jack was very nice and honest. He was great.
This review was collected via phone interview by Customer Research Inc.

WJ
Willard J.
Billings, MT
Ford Freestyle
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Willard said he was satisfied with the service and the coffee.
This review was collected via phone interview by Customer Research Inc.

NC
Nolan C.
AL
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Nolan said the business looked a problem he had with his vehicle.
This review was collected via phone interview by Customer Research Inc.

LS
Lee S.
Montrose, CO
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Lee said this business did a really great job. They took care of the problem quickly. They were pretty pricey but they took care of him right away. He really appreciated them.
This review was collected via phone interview by Customer Research Inc.

DF
Dixie F.
Laurel, MT
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Dixie said the staff gave her honest answers and they gave her a good quote.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Naples, FL
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
David said the mechanic took his vehicle in right away. He fixed it right away and he gave him a ride back to his camp site and called him when it was ready and came and got him. He also said the facility was nice and clean and he really appreciates everyone being nice and helpful.
This review was collected via phone interview by Customer Research Inc.

LS
LUCAS S.
Billings, MT
Chevrolet Chevy Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
The only place I'll go!
When I first got my van (93 Chevy) my window motor went out. Willard's was the first place that would even look at it. I was surprised how many places dont work on older vehicles! Just recently I needed a new battery and serpentine belt. Willard's fixed all my problems quickly and for a fair price. Every employee there is knowledgeable and nice to talk to. I won't take my van anywhere else!

JS
Jim S.
Billings, MT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Jim said the business is honest and did good work.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Billings, MT
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Richard said the staff did good work.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Gaylord, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Spoke with Joyce. She said they gave great service. They let them park a second vehicle there while they were working on this vehicle. The work was excellent. They made sure the job was good and complete. The vehicle was driven from Montana to Minnesota with no problems.
This review was collected via phone interview by Customer Research Inc.

SH
STEVE H.
Billings, MT
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Minor symptom reveals serious issues
Called Jack to see if they could evaluate the exhaust system and perform a tuneup. (I had noticed some rough running and thought the exhaust just “sounded odd” ) Jack told me to bring it in the very next morning and they went to work. Turns out the truck was way overdue for a tuneup, had a plugged air filter, and had a restriction in the cat converter. That led them to check for exhaust leaks and sure enough there was a badly warped exhaust manifold and a broken bolt. I had told Jack to go ahead and sell me a new muffler if it needed it but he and Willard decided that was not necessary so saved me who knows how much money. Moral of this story? Don’t wait until you have exhaust symptoms to have the system checked out

DK
Daryl K.
Billings, MT
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Daryl said the Jack made some decisions and did a good job taking care of the vehicle. He enjoyed working with him.
This review was collected via phone interview by Customer Research Inc.

LM
Logan M.
Great Falls, MT
Kia Sorento
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/07/2018 Category: Service
Logan said they told him the vehicle needed new brake pads, all around the vehicle, and rotors. He went to 2 other businesses who said he only needed two new brake pads and no new rotors.
This review was collected via phone interview by Customer Research Inc.

BW
Bruce W.
Casper, WY
Nissan Rogue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Bruce said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KS
Kerry S.
Billings, MT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Best Service in Billings
Several years ago I was in need of a service garage to take care of our family's vehicles. We had lost a long time trusted mechanic. I explained to Jack what we were looking for and our reservations to trust just anyone. He understood completely. For years now they have faithfully kept our cars and trucks running. Our idea about vehicles is to keep them running well and have them a long time. Willard's garage understands that and looks after our cars as if they were theirs. They keep me updated as to what should be done now, and what can wait. They often suggest a less expensive, not more expensive fix. They have come out to my home when my car wasn't starting, got it working and didn't charge me. I recently added a 2008 BMW to the family, I wondered if they worked on European cars...THEY DO! I was so relieved that I wouldn't have to find someone else. Having a great mechanic you can trust is so important. You can trust your vehicles to Willard's Garage.

AS
Al S.
Hardin, MT
Volkswagen New Beetle Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Al said the staff did a good job for him.
This review was collected via phone interview by Customer Research Inc.

MJ
Matt J.
Billings, MT
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Matt said the business takes good care of him and gets him in right away.
This review was collected via phone interview by Customer Research Inc.