Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

862 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 14 hours ago

Reviews


RP
RON P.
Billings, MT
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Great customer service
Great customer service went out of way to make recommendations for proper shocks for what I was doing

JW
JOHN D W.
Billings, MT
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Great service from great people who are experts in what they do!
Great service by great people who are experts in what they do, integrity and exceptional customer service, and accurate estimates.

KR
Kara R.
Billings, MT
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Kara said that she was told to bring her vehicle on Thursday and if she is the first on the line, there is very big possibility that she would have her vehicle back by the end of the day but there were already 2 others in line when she got to the business. Her vehicle did not finish until end of the day the next day, Friday, so she was not able to get her vehicle until Monday.
This review was collected via phone interview by Customer Research Inc.

KR
Kara R.
Billings, MT
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Kara said that she was told to bring her vehicle on Thursday and if she is the first on the line, there is very big possibility that she would have her vehicle back by the end of the day but there were already 2 others in line when she got to the business. Her vehicle did not finish until end of the day the next day, Friday, so she was not able to get her vehicle until Monday.
This review was collected via phone interview by Customer Research Inc.

JH
Joseph H.
Billings, MT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Reliable and trustworthy
The work done at Willard's is always reliable and satisfactory even beyond my expectations. The best garage in Billings or even South Central Montana I Believe In The m and I'm thankful for their labors.

RC
ROBERT C.
Billings, MT
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Quick and helpful
Came on with a missing plug in the rear differential and they fixed it in 15 minutes.

RB
RON B.
Billings, MT
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019
Friendly
Courteous, prompt and reasonable

BS
BRAD S.
Worden, MT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Repairs right the first time
Great work and wonderful to deal with!

SW
STEVE W.
Billings, MT
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019
Service survey response
They do great work. The team consists of a lot of friendly people! I've been very pleased with my experiences there so far and I'd have no problems reommending them to anybody!! They are very competent as well.

ME
Megan E.
Billings, MT
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Megan said this business is great, and she was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Billings, MT
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Jennifer said the staff got her in and fixed the problem. They were nice, courteous and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Manasquan, NJ
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Spoke with Barbara. She said the service was outstanding.
This review was collected via phone interview by Customer Research Inc.

LL
Laura L.
Billings, MT
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Laura said she appreciates that the employees are honest and do their job well and fast.
This review was collected via phone interview by Customer Research Inc.

RG
RENEE G.
Red Lodge, MT
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Honest with great service!
This was our first experience with Willard’s Garage. We had a list of maintenance the dealership told us that needed to be done. Willard’s looked at everything but only half the work was really needed. Saved us a lot of money and done on time. Thanks Willard’s Garage!

Verified Customer
Lake Dallas, TX
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Super customer service. No problem is too small for them to fix.
Made my appointment is just two days and got me fixed and on my way promptly.

SW
STEVE W.
Billings, MT
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Competence, accommodating as much as possible, trustworthy
The quote for my need was pretty accurate. They were very accommodating in that though they were very busy they maxe time for me the day after I called and got the job done when they said they would. I trust them to have fixed my problem. Staff was also very nice to work with.

KY
kelly y.
Markham, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
great job
These guys are great ,polite, funny, born and raised in Warren Co, they had my car fixed in no time, I will continue to do business with them, so very happy with there work

SK
SCOTT K.
Billings, MT
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Always great service
Had a starting problem that was intermittent so it could have been one or several parts causing the problem. Jack told me to call the next time it wouldn't start and he would send a tech out to diagnose the problem. It happened at home a few days later and a house call was made and by the next morning it was fixed. Thanks Willard's Garage!!

JM
JERRY M.
Billings, MT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Prompt Service
Willards Garage was able to diagnose my problem quickly and provided options for me. They had to order specialty parts for a dump truck and kept me updated along the way.

Verified Customer
Billings, MT
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Straight shooting staff & mechanics.
I’m 69 years old and a combat hardened veteran. I’m also a 4th generation Montanan who knows what manure smells like and appreciated the honesty of everyone I spoke with at Willards. They accomplished the work recommended by a local dealership for about half the price.