Williams Hyundai

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517-484-1341
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(152 Reviews)
5 star
78%
4 star
14%
3 star
4%
2 star
1%
1 star
<1%

ReScore Reviews™ (16)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
96% Would Recommend
100% Business Response
Latest Review about 2 months ago

Reviews

Verified Customer
Lansing, MI
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020 Category: Service
They are happy to help you and treat you with respect.
My wife and I believe this is the Service center in town.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 12/02/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 



Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
JW
John W.
Stockbridge, MI
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020 Category: Service
Service review
Always good service. Very prompt and always friendly
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 11/16/2020

We would like to thank you for taking the time to answer the Hyundai service survey.  We appreciate your feedback. 

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Haslett, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020 Category: Service
Good service
Polite staff and informative when they knew it would take longer.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 11/05/2020

 

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

 

Thank you,

Williams Hyundai service team.

 
TG
Todd G.
Potterville, MI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/30/2020 Category: Service
How this place managed a 4.8 rating is a mystery to me.
The customer is the enemy at this dealership....be prepared to defend yourself against baseless allegations.

Not impressed.

I would trust them to do oil changes, but beyond that I have had poor experiences and confrontational instances with them.... the service people are not real friendly....they seem beaten down and have a hard time mustering a smile.
GJ
Gerald J.
East Lansing, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020 Category: Service
I appreciate the professionalism at Williams Hyundai.
Thanks for continued great service!
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 10/06/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Haslett, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Great customer service
The staff really tries to make it an easy experience.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 09/30/2020

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
RL
Randall L.
Mason, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Fast and efficient
They returned when promised
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 09/18/2020

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

 

Thank you,

Williams Hyundai service team.

CC
Christopher C.
Mason, MI
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Another great experience
I moved here from out-of -state and I am glad I chose Williams Hyundai to take care of my Tucson. All around I have been pleased with my service, from customer service, car maintenance to cost. I plan to continue to take my car there. Each time it’s been a great experience.
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 09/17/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 

Thank you,

Your Williams Hyundai service team.

DL
Diane L.
East Lansing, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2020 Category: Service
Fast recall
Once I called to schedule my recall, everything was quick and easy. Good options for time to come in, relatively quick fix, and the car came out cleaner than when I brought it in!
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 09/17/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 



Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
East Lansing, MI
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020 Category: Service
Genesis Service
Thy were very professional at the dealership.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 09/17/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 


Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
MR
Maureen R.
Lansing, MI
2012 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020 Category: Service
Courteous service and proper mask/sanitizing measures
Being immunocompromised, I was very pleased to see everyone correctly wearing masks and sanitizing measures in place. Staff were courteous and prompt, and waiting area was clean and large enough for social distancing. When finished, my car was washed and sanitized, and cost of service was less than the quoted price. I was very pleased!
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 08/27/2020

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.


Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
LB
Le'kedia B.
Jackson, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020 Category: Service
awesome place to get your vehicle serviced
Williams Hyundai, is a trustworthy place to get your business repaired. the staff is very friendly. They care about you and the health of your vehicle. they get the job done and done correctly. they get your vehicle right in and they have a method of sanitizing to keep everyone safe. Staff also wears masks and require them while being inside of the building
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 08/25/2020

Thank you for your kind review, we appreciate the feedback.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
JP
Jason P.
East Lansing, MI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020 Category: Service
Great service
Great service!
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 08/21/2020

We would like to thank you for taking the time to answer the Hyundai service survey.  We appreciate your feedback. 

Thank you,

Williams Hyundai service team.

 

Verified Customer
East Lansing, MI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020 Category: Service
Happy Hyundai in Lansing Area
Very glad that Williams picked up Hyundai - THANK YOU
Solid service, friendly staff and maintenance checkup on a Saturday morning is a nice feature to offer.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 08/18/2020

 

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

 

Thank you,

Williams Hyundai service team.

JU
Jone U.
East Lansing, MI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020 Category: Service
Everything
Excellent
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 08/18/2020

 

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com