Williams Hyundai

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517-484-1341
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(159 Reviews)
5 star
77%
4 star
15%
3 star
4%
2 star
1%
1 star
<1%

ReScore Reviews™ (23)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
96% Would Recommend
100% Business Response
Latest Review about 1 month ago

Reviews

CL
Courtney L.
Lansing, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021 Category: Service
Great Service and staff.
Great first impression and good work
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 06/24/2021

We appreciate your comments.  Thank you for taking the time to answer the Hyundai service survey.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
TW
Thomas W.
Lansing, MI
2017 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021 Category: Service
Great Communication
I gave an excellent because Williams Hyundai has great customer serves. Not only will they fix your car, they understand your needs as a valued customer.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/14/2021 Category: Service
It’s specifically for Hyandai’s
Good customer services. My problem stem from my vehicle not being completely looked at and repaired.
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 05/18/2021

I would like to apologize for the inconvenience of needing to bring your car back in for further diagnosis.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
PR
Phyllis R.
Laingsburg, MI
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021 Category: Service
Service was terrible
It took an hour and a half for an oil change and tire rotation, plus I had to make the appointment 2 1/2 weeks in advance. They also put the wrong type of oil back into my Santa Fe. If this is what I can expect in the future, then I will go elsewhere for service and the purchase of a new vehicle. Totally unacceptable!
GL
Greg L., Service Manager from Williams Hyundai responded on 05/11/2021

I would like to apologize for the service that you were provided.   I can assure you the correct oil was used and is billed out on your repair order for your vehicle.  I will be reaching out to you to provide you with this information.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
CH
Christina H.
Eaton Rapids, MI
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2021 Category: Service
GL
Greg L., Service Manager from Williams Hyundai responded on 03/24/2021

We would like to thank you for taking the time to answer the Hyundai service survey and providing feedback.  Without our customers feedback we would not know what concerns we need to try and address.  Thank, you.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
EH
Elizabeth H.
Lansing, MI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021 Category: Service
Exceptional vehicle, staff and service
I purchased my 2020 Palisade Limited edition from Williams Auto world. The full experience has been nothing but exceptional. I highly recommend working with Noah if you are in line for a new vehicle. He was very professional, yet upbeat and thorough, answering all my questions. My interactions with the rest of the staff were great and I am sure any of the others would be of great help. I worked with Tyler on the finance side and just as expected, he was wonderful to work with. I knew the Palisade was the vehicle for me and I absolutely love it! It’s a great feeling when the full buying experience is an exceptional one, right down to the Service team. They were very accommodating, friendly and timely with my service maintenance work. Again, I can’t say enough about my positive experience at Williams Hyundai or my Palisade Limited, both were/are truly exceptional!
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 03/11/2021

We appreciate the time you took out of your day to answer the Hyundai service survey.  Thank you, for the very kind comments you left for service and sales. 

Thank you,

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Holt, MI
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021 Category: Service
The staff are very pleasant to work with.
Great service, came in for an oil change a little early they were able to get me in and out within an hour.
I greatly appreciate it.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 03/11/2021

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 

Thank you,

Your Williams Hyundai service team.

TH
Tracy H.
Holt, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021 Category: Service
Great service
Great service and friendly staff.
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 03/02/2021

We would like to thank you for taking the time to answer the Hyundai service survey.  We appreciate your feedback. 

Thank you,

Williams Hyundai service team.

KY
Keela Y.
Mount Pleasant, MI
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021 Category: Service
I was pleasantly pleased
Williams Hyundai was so clean, friendly, and professional. I was very impressed with their service
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 02/08/2021

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thank you, for the very kind comments with your review.

 

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
CC
Carol C.
Jackson, MI
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
Effortless
When I have to go there, it’s not a trip that is dreaded. It’s easy-going, no hassle, and everything is explained very thoroughly. I go in with no hesitation or reservations and leave feeling that I’ve been in good hands.
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 01/27/2021

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind comments.

 

Thank you,

Your Williams Hyundai service team.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Lansing, MI
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020 Category: Service
They are happy to help you and treat you with respect.
My wife and I believe this is the Service center in town.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 12/02/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 



Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
JW
John W.
Stockbridge, MI
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020 Category: Service
Service review
Always good service. Very prompt and always friendly
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 11/16/2020

We would like to thank you for taking the time to answer the Hyundai service survey.  We appreciate your feedback. 

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Haslett, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020 Category: Service
Good service
Polite staff and informative when they knew it would take longer.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 11/05/2020

 

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

 

Thank you,

Williams Hyundai service team.

 
TG
Todd G.
Potterville, MI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/30/2020 Category: Service
How this place managed a 4.8 rating is a mystery to me.
The customer is the enemy at this dealership....be prepared to defend yourself against baseless allegations.

Not impressed.

I would trust them to do oil changes, but beyond that I have had poor experiences and confrontational instances with them.... the service people are not real friendly....they seem beaten down and have a hard time mustering a smile.
GJ
Gerald J.
East Lansing, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020 Category: Service
I appreciate the professionalism at Williams Hyundai.
Thanks for continued great service!
Recommended
GL
Greg L., Service Manager from Williams Hyundai responded on 10/06/2020

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Haslett, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Great customer service
The staff really tries to make it an easy experience.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 09/30/2020

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com