ReScore Reviews™ (41)
Thank you for the feedback Madeline. I apologize for not providing the type of service that you and we expect to provide on your recent visit. Please stop by anytime at your convience so that we can correct the items that we fell short on during your visit. Ask for Murphy when you arrive and I'll personally address all of your concerns. Thank you again
Thank you for your business, we hope to earn the 5 Star review on your next visit.
We hope to see you again soon, thanks for hanging out and have a great weekend.
Thank you for your kind words, it’s good know someone doesn’t mind coming in :).
We we look forward to your next visit
Thank you for your kind words and your business, we value you as a customer and look forward to your next visit.
Thank you for your business and feedback, it’s always a pleasure to see you.
Thank you for your business and feedback, we appreciate your support to our dealership and the Hyundai brand.
Thank you for trusting us with your Hyundai, it’s always nice to see you. Hope to see you on your next visit.
Thank you for your kind words and your business, we hope to see you on your next visit.
Thank you Williams. We appreciate the kind words and the five star review.
Thank you providing feedback, in order to ensure the proper part was ordered it does require us to see the car. We hope in the future we can get you in and out with less frustration.
Thank you for the postive review. I'm glad that we are your forever dealer and the dealer that you trust with your vehicle.
Thank you for your feedback, we hope to see you again on your future visit!!
Thank you for your business, we hope to see you again soon.
Thank you for trusting us with your Hyundai, we hope you have a great weekend.
Thank you for your business and feedback, we look forward to seeing you again soon.
As for calling my husband instead of me: Jon called the number listed as a cell phone, in 2019 this makes complete sense to me. My cell is listed as the "home" number. I think this proves time and time again, that perception is everything, ins't it? Jon didn't not call me because I was a woman, but that was my perception. This isn't what happened, but that's what I perceived to happen.
I think if someone had shown me where the charge bulbs were on my car, the original review would have never been written. Going forward, he said they would show clients where on their vehicles a charge light is if they have a bulb out.
I thanked Jon for talking with me this morning. I asked him how I could change my original review as I was completely satisfied. Turns out, you can't change your review.
I will be back to Williamsburg Hyundia. I will recommend this business to a friend.
My good friend had her inspection for the same type of car in February. She was told she had 6 lights out, 4 charge lights, 1 break light and a 6th one somewhere. She didn’t have them replaced by Williamsburg Hyundia. She took the car home & had it looked over by her father whose a retired mechanic. Only 1 light was out, the rear break light. The 4 charge lights weren’t out.
It made me highly suspicious, so I emailed through the website. I received a generic response saying someone would look into. Within. 24 hours, someone called my HUSBAND. not me. I am the one who made the complaint, whose phone number was on the orginial complaint, the one who took our car in for the inspection, the one who authorized them to change the light bulbs and the one who came to pick up the car. I was shocked & upset that I was so blatantly disrespected for being a woman.
I’ve never taken this car anywhere else for inspections, oil changes or other warranty related items. I’m disappointed in how my orginial complaint was handled. I won’t be going back here even though my car is covered under the warranty.
Thank you for providing feedback and your business, we did received your message through our website portal. I did not see a contact number on the original complaint and left a message with the number on your account. We would love to bring resolution and understanding to your concerns. We operate our business with integrity and if a mistake is made we want to correct these issues. From our experience your model Elantra has 4 small marker bulbs that customers aren’t even aware of. I would like to speak with you to regain your trust with our organization.
Parts & Service Manager
Thank you for your business and we hope to see you again soon.
Thank you for your loyalty and your business, we look forward to seeing you again soon.
Thank you for your kind words and your loyalty. We hope to see you again soon.