Wilson Premier Hyundai

I just wanted to apologize again for you having to wait 2 hours to have your vehicle returned to you for the oil change. I will assure you we are working on getting this process down to less than 1 hour. Again my apologies and personal assurrance we are working daily to improve upon ourselves and will make better use of your time.
Sincerely
Greg Smith
Service Manager
Wilson Premier Hyundai

Mr. Luther
I was reading your comments on the survey and it seems we werent listening to you as you explained to us what  your vehicle was doing. I first want to appologize for that and also reach out and see what we can do to make this right with you?
we are fully dedicated to 100% customer satisfaction and want to work with you to resolve this issue as quickly as possible. I would like to call you and try to find resolution to your concerns. Or you can call me which is easiest for you at 601-540-3267 (cell) 601-856-6423 office.
Thanks

Greg Smith
Service Manager

Thank you for taking the time to complete the survey, we appreciate you as our customer and we know how important you are to our success.
Thank you again

Greg Smith
Service Manager
WIlson Premier Hyundai

Hello Ms. Mcnulty

Just wanted to take a minute to thank you for the great survey you gave us, your business is vital as well as your satisfacton when you visit our service dept.
if you have a need or any questions at anytime please call me at 601-540-3267 cell or email me at customercare@wilsonpremierhyundai.com

Again Thank you for allowing us to service your vehicles,
Greg Smith
Wilson Premier Hyundai
Service Manager
601-856-6423

Thank you Ms. Oeth for such a great review of our service dept. I know we arent perfect but we will continue dailt to strive to make your eevry experience even better. Again we thank you for entrusting us with your automotive servicing needs. 
If I can be of service please feel free to call me at 601-540-3267 cell or email customercare@wilsonpremierhyundai.com 

Sincerely 
Greg Smith 

Hello Mr. Gaston, 
My name is Greg Smith the new Service Manager for Wilson Premier Hyundai in Ridgeland, I wanted to apologize for the time it took to have your vehicle serviced. We are making inprovements daily to better our customer service starting with more prompt time frames of getting your vehicle in and out of the service dept. and keeping all our customers informed better than we have in the past. 
I agree and understand your time is valuable and appreciate you allowing us to service your transportation needs. I will give you my personal assurance that we will be improving and your business is vital to our sucess. If I can be of assistance or if you have any questions please feel free to call me at 601-540-3267 cell or email: customercare@wilsonhyundaipremier.com

Sincerely 
Greg Smith 
Hyundai Service Manager
Ridgeland, MS

Ms. Orsini 

Thank you for your review it is greatly appreciated. If I can do anything for you at any time please feel free to contact me (Greg Smith) Service Manager at 601-540-3267 cell or customercare@wilsonpremierhyundai.com 

Sincerely 
Greg Smith 
Wilson Premier Hyundai 

Matthew,

Thank you for allowing us to service your Hyundai Sonata! We appreciate your business and look forward to seeing you at your next service appointment! 

Have a great day,

Lauren Wilson
Wilson Premier Hyundai 
General Manager

Renee, 

I am very sorry that this has happened and I will get with Matt and make sure we get this taken care of for you and we will be reaching out to you shortly.

Thanks,

Lauren Wilson
Wilson Premier Hyundai 
General Manager

Mr. Sierant,

I am very sorry that you did not have a good experience with the finance department and I will be contacting you to see how I can get this situation rectified for you.

Thanks,

Lauren Wilson
Wilson Premier Hyundai 
General Manager

Edward,

Thank you for allowing us to service your Hyundai Sonata! I am very sorry that your steering issue could not be looked at on a Saturday, we try not to do diganostic work on Saturdays because we take alot of walkins and appointments on Saturdays. I would be more than happy to set up a time for you to come back and have your vehicle looked at. 

I will be calling you soon,

Lauren Wilson 
Wilso Premier Hyundai 
General Manager

David, 

Thank you for allowing us the opportunity to service your vehicle! I appreciate your kind words about Matt and am so glad that he was able to give you a five star experience! I had a note to call you and called the number on the note and called before I left town last Friday! Please give me a call at 601-856-6423 as I do not believe I had the correct number for you I would love to hear about your experience! 

Happy New Year! 

Lauren Wilson 
Wilson Premier Hyundai 
General Manager