Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1921 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9999995/5Overall Rating 3.9999995/5Overall Rating 3.9999995/5rating 3.9999995rating 3.9999995
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
94% Would Recommend
93% Business Response
Latest Review 1 day ago

Reviews


JB
James B.
Salem, OR
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2019 Category: Service
Good Dealership stands behind thier products
The only thing I could think of to improve service would be to show worn part that was replaced and explain why or why not it was covered under warranty (what qualifies as drive train etc.)

Verified Customer
Lincoln City, OR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Fast, friendly and efficient service
Fast, friendly and efficient service

KN
Kenneth N.
Scio, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service
I’m always impressed with the service at Withnell Hyundai! That is why I continue to have my Tucson serviced there!

Verified Customer
Salem, OR
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service
Quick appt, great service

Verified Customer
Monmouth, OR
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service!
Had my vehicle aligned under the 12 month/12000 mile adjustment period and they did an awesome job! Drives straight and true.

Verified Customer
Edinburg, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Fast service
Good service

LF
Lewis F.
Dallas, OR
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Good People
Even though my blind spot detection has never worked for longer than a month, I do not blame these folks, they have done everything and gone the extra mile. I would prefer if they did not share customer contact info with their sales force.

Verified Customer
Albany, OR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2019 Category: Service
Misquoted service time
I was not happy with my recent service appointment. Quoted a 3 hour job, and my car wasn't ready until after 5 hours. I was not aware that all service work stopped over the lunch hour - which extended my wait time. Poor communication Withnell.
JUSTIN C. from Withnell Hyundai responded on 06/17/2019

Thank you for taking the time to provide feedback. I apologize for our communication lacking and not getting things completed on time. We appreciate your business and will use this information to improve.

Thank you,

Justin Chapman
Service Manager
Withnell Hyundai


DW
Danny W.
Salem, OR
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Fast friendly flexible
Same as above

DH
Dick H.
Independence, OR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Fast Oil Change
Service was quick and easy.

HH
Herbert H.
Salem, OR
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Routine service
Service and communication went fine

CB
Clinton B.
Cloverdale, OR
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Clean facility, friendly atmosphere.
We had a deficiency with our new car and they have worked hard to solve the issue.

PD
Paula D.
Newport, OR
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Routine Maintenance
Very satisfied with the service department. Always very thorough.

DD
Don D.
Salem, OR
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Dunkin and service
The dealership Duncan and the service personnel are outstanding has two Hyundai and it’s response time very poor issues remain which are not dealership issues they are the product itself I am very very disappointed and very concerned the value of the vehicle has diminished discontinued engine and software problems have caused me to be very desired

BB
Bruce B.
Salem, OR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great employees and fast service
Went in to find out the problem and they found it and fixed it. What more can you ask?

Verified Customer
Salem, OR
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2019 Category: Service
Easy
Drop off your car, theyll have it done in an hour or two. I can continue my day instead of sitting and waiting. Time is money

DP
David P.
Dallas, OR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Happy again
Friendly service with a smile, an unexpected loaner car, and not stupidly expensive. What more could I want from a service department? Nicely done.

Verified Customer
Salem, OR
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Service department
Details of the service performed.

BD
Bennie D.
Salem, OR
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
ben
Really convenient and helpful.

Verified Customer
Coos Bay, OR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Wonderful Service
Wonderful staff. Dunken always go above and beyond what is expected. Thank you for vacuuming out my car which was not asked of you but oh so needed.