Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66
4.7

( 2029 Reviews )

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9999995/5Overall Rating 3.9999995/5Overall Rating 3.9999995/5rating 3.9999995rating 3.9999995
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
94% Would Recommend
89% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Keizer, OR
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
The best car and customer service in Salem Oregon
Since 2009 I have received excellent service at Dick Withnell Hyundai in Salem. Custom Service as well as the work on my cars, has continually exceeded my expectations. This is especially true since Justin Chapman has been Service Manager. I would never take my Sonata anywhere else!

JF
Janis F.
Salem, OR
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
The service staff
Duncan Berry, goes up and beyond to make sure his customer’s are pleased!

SA
Sandra A.
Salem, OR
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great Service
Always great customer service at Withnell.

Verified Customer
Salem, OR
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Efficient & Caring
Excellent service & exceptional staff who take pride inn their work - definitely exceeds the norm!

FB
Felicidad B.
Salem, OR
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Excellent Customer Service
Excellent

CG
Christopher G.
Keizer, OR
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
First oil change
I arrived quite a bit earlier than my appt time and they had no problem with that. They got mmt car in, serviced and handed the keys and paperwork back to me by my original appt time. Loving my new Hyundai and the service dept. They also vacuumed the floors! Which I'm very grateful for during the fall with all the leaves and pine needles.

GM
Gregory M.
Salem, OR
2020 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
"free oil changes for a year
While purchasing the vehicle I was told I'd receive "free oil changes for a year" Apparently, I neglected to read fine print on this promise recently informed of only getting a couple; your salesmen should not say "free oil changes for a year" when it really isn't. I even stopped requesting mud flaps, as part of the deal, upon hearing "free oil changes for a year"

TP
Thomas P.
Salem, OR
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Service Call
close to home, vacuumed interior, fast in and out.

NZ
Nancy Z.
Keizer, OR
2001 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Nancy Zerkle
They are always polite, very complete with the service, and great at letting people know if anything else is wrong and needs to be fixed. I've have always been very happy with there service.

AR
Albert R.
Lyons, OR
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Service Review
This dealer is one of the very best that I have been to. The service manager is the best that I have had experience with.

JM
Johnny M.
Woodburn, OR
2019 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/01/2019 Category: Service
Just ok
They could wash the windows
JUSTIN C. from Withnell Hyundai responded on 11/04/2019

Thank you for providing feedback. We strive for 5 star service and will take this feedback and use it to improve.

Thank you,

Withnell Service Team


RB
Robert B.
Dallas, OR
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Quick service
went in for oil change, in and out in little less than half an hour

Verified Customer
Salem, OR
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Service Dept.
The service dept was wonderful to work with! They went above and beyond to work with me and fix my Dad's car 😊

JL
Joe L.
Dallas, OR
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2019 Category: Service
New scratch on driver side door
Overall experience was great. Unfortunately, my car came back with a new scratch.
JUSTIN C. from Withnell Hyundai responded on 10/23/2019

Thank you for providing feedback. We would like to take care of any issues you have. Please contact me directly so I can make things right. 

Thank you,

Justin Chapman
Service Manager
Withnell Hyundai


SA
Susan A.
Canby, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2019 Category: Service
Unprofessional
All they cared about was the money for putting a filter in the car they were unkind untruthful not professional
JUSTIN C. from Withnell Hyundai responded on 10/21/2019

We thank you for taking the time to provide feedback. 


RW
Ray W.
Woodburn, OR
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
scheduled service
Withnell Hyundai service has always done an exemplary job when I have taken any of our current or previous 4 Hyundais there for service.

CH
Cheryl H.
Salem, OR
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Great service
Duncan and his crew are great people to work with. They always make you feel like family.

KH
Kenneth H.
Silverton, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Great people!
Very timely service

Verified Customer
Keizer, OR
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Prompt and courteous
Prompt and courteous

PD
Paula D.
Newport, OR
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Routine service
Love these people! They are very courteous and thorough.