One small issue in an otherwise perfect experience.
Everything related to the customer waiting area, the service, and the work done to my vehicle was per
fect as usual except for one item. The windshield washer fluid reservoir was empty, even though the maintenance report said that all fluids were topped off. I think this is the first time I've had a less than 5 star experience here, being a regular customer for seven or eight years, but it's still probably a 4.8.
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My daughter recently relocated from Buffalo, NY to Hillsboro for her career. It was necessary to arra
nge for a car lease that would provide her with a vehicle when she arrived in town. Seth Peterson went above and beyond all expectations to help us with our choices, lease details, insurance and financial details. He even offered to pick her up from the airport! The car was cleaned and gassed up and waiting for her when she arrived. My daughter and I are extremely grateful to Seth and CJ Maglangbayan, the finance manager, for their professionalism, courtesy and assistance. I highly recommend leasing or buying a car from this dealership.
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Another GR8 service experience!! Rich was very friendly and knowledgeable while explaining the servic
e needs for my wife’s SUV. Rich was very helpful and made our experience very inviting. Thank you, Rich!!!
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When it comes to depending on Chico Hyundai to service our 2016 Sonata we consistently have depended
on Remi Robles through the years. This was especially important last month when our engine quit working on the freeway and we had the car towed to this dealership. Remi was there for us at each step along the path to getting our car inspected, finding the problem that the engine froze and needed to be replaced. The day he ordered the engine he also got us a rental until our vehicle was repaired. This is so important since our beloved Sonata is our only transportation.
During the process which took a month, I was able to text or email Remi for updates and he always got back to me. Thank you for having such a knowledgeable service representative that not only gets the job done but has actually become a friend. Earl & Kaye Stotler
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