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SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville / KURT DEZEMBER
KD

KURT DEZEMBER

Parks Hyundai of Gainesville
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(8 reviews)
69

Reviews of KURT DEZEMBER

Verified Customer
Gainesville, FL
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great Service
Parks Hyundai of Gainesville provides excellent service.
luciano n. from Parks Hyundai of Gainesville responded on 01/28/2022 04:18 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Employees worked with
KD
KURT DEZEMBER
AR
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Alex R.
Gainesville, FL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Untrustworthy Dealership
I have countless negative things to say about my experience with the Parks of Hyundai dealership, but I would say the worst part was being kept in the dark about the status of my vehicle and being flat out lied to. In the end it turned out that my car was ready 20+ days before the dealership informed me.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 01/13/2022 06:48 AM

Thank you for taking the time to fill out our survey. We're sorry you didn't havee the best esxperience. We'll be in touch to help. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
KD
KURT DEZEMBER
Verified Customer
Tampa, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding service and communication
The attendant that helped me went out of his way to be clear about what was happening, the different avenues I could take, and how the costs would end up accumulating. On top of that, he kept me up to date, tried relentlessly to get me the best deal possible, and was quick and concise. I cannot give enough praise.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 01/11/2022 01:57 PM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
KD
KURT DEZEMBER
Verified Customer
Wellborn, FL
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Service
Rescore
Great work.
Employees worked with
KD
KURT DEZEMBER
Verified Customer
Wellborn, FL
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Service
Rescore
Great work.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/01/2022
Service Type: Repair
5
Category: Service
Overall Experience
There are probably three people in the entire dealership that actually made me feel comfortable, plus the one who came from the ford Lincoln to handle the deal.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 01/03/2022 05:23 AM

Thank you for taking the time to fill out our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
KD
KURT DEZEMBER
MP
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Mehul P.
Lake City, FL
2019 Hyundai Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Waiting too long
No courtesy vehicle provided for the time they took to get my car fixed I was told it would take hour and half appointment time was 9:30 am but they didn’t put up my car until 11:00 and then got it fixed at 1:00 pm
luciano n. from Parks Hyundai of Gainesville responded on 12/24/2021 05:26 AM

Thank you for your feedback, Someone will be contacting you shortly. 

Employees worked with
KD
KURT DEZEMBER
LT
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Laurie T.
Gainesville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Very efficient
luciano n. from Parks Hyundai of Gainesville responded on 12/13/2021 04:37 AM
Thank you for taking the time to provide us withfeed back. We greatly appreciate the opertunityto make improvments thoughout our dealership. Wehope to see you on your next service visit!
Employees worked with
KD
KURT DEZEMBER
DA
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David A.
Steinhatchee, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Review Title
Your Review
luciano n. from Parks Hyundai of Gainesville responded on 12/08/2021 03:24 PM

Thank you for taking the time to provide Kurt with the great survey, we greatly appreciate it and hope to see you again soon!

Employees worked with
KD
KURT DEZEMBER
HK
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Holly K.
Alachua, FL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
routine maintence appointment
I recently had my newly purchased Kona in for it's first routine maintence appointment. Kurt checked me in for my appointment. He was professional, kind, helpful, and informative. He went above and beyond to make sure there was fresh coffee made, and he even took my car over to the Ford side of the dealership since the Hyundai mechanics were backed up and the Ford mechanics were available. I was in and out in an hour, and they even washed my very dirty car.
luciano n. from Parks Hyundai of Gainesville responded on 11/04/2021 04:09 AM

Thank you for taking the time out of your day to provide us with feedback. We appreciate the ability to read about our customers experiance and make improvments as we grow. We cannot wait to see you again on your next service visit. 

Employees worked with
KD
KURT DEZEMBER
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