Auburn's Auto Pointe


Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25

20 Reviews

85% Would Recommend
Latest Review about 5 years ago

Pete S. on 08/08/2012
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great car and buying experience, not so great after you pay."
I traded in a vehicle recently for an SUV and the staff was very nice and laid back. After signing paperwork it was a different story. We walked out of the finance office and all the salesmen that had been nice to us before would not even look at us. The sales manager was leaning back in his chair with his hands behind his head with his legs on the desk looking another way. It was a very awkward walk to the door and nobody was there to hold it open for us like before and there was no excitement for us or a congratulations. We were excited about our new purchase but they seemed like they couldn't have cared less that they just made a sale.

Now that their website is gone I am wondering if they went out of business? Maybe that is why they weren't very enthusiastic because they knew they were going out of business.
Service Date: 05/06/2012
Review Created: 08/08/2012 12:43 AM
Travis H. on 06/30/2012
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Dont buy from them"
I boughy a truck here, very nice people as you expect sales people to be... Horrible truck! Nothing but problems, they sell bad vehichles with many problems!!! Took it in for an oil change a month after i got it and many many problems!!! And have cuntinued since. Do not but a vehichle here!!
Service Date: 06/29/2012
Review Created: 06/30/2012 05:23 AM
Faalafua I. on 06/04/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Faalafua said the service was really good and the representatives were helpful at this business.
Review Created: 06/04/2012
This review was collected via phone interview by Customer Research Inc.
Garciela O. on 06/04/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Lorena. She said the people at this business are awesome. She would definitely recommend this business to others.
Review Created: 06/04/2012
This review was collected via phone interview by Customer Research Inc.
Isaac F. on 04/24/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Isaac said there was some confusion because he kept having to ask questions until he got the answer he wanted.
Review Created: 04/24/2012
This review was collected via phone interview by Customer Research Inc.
Brittney H. on 04/20/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Brittney said this business worked out a payment schedule for her, which was really nice. They were friendly, they got her vehicle back to her the same day. They were really super people.
Review Created: 04/20/2012
This review was collected via phone interview by Customer Research Inc.
Gilberto V. on 04/19/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gilberto said this business has nice people and they are nice to deal with.
Review Created: 04/19/2012
This review was collected via phone interview by Customer Research Inc.
Kevin H. on 04/16/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kevin said his service went very well.
Review Created: 04/16/2012
This review was collected via phone interview by Customer Research Inc.
John H. on 04/16/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Lori. She said they are very nice.
Review Created: 04/16/2012
This review was collected via phone interview by Customer Research Inc.
Brett H. on 04/16/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brett said Edwin went out of his way to ensure the vehicle purchased was what he wanted.
Review Created: 04/16/2012
This review was collected via phone interview by Customer Research Inc.
Raul H. on 04/16/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Raul said he liked the service, it was good.
Review Created: 04/16/2012
This review was collected via phone interview by Customer Research Inc.
Rogelio G. on 04/02/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rogelio said this business treats people with respect and they are very helpful.
Category: Sales
Review Created: 04/02/2012
This review was collected via phone interview by Customer Research Inc.
Sharon W. on 04/02/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Sharon's husband. He said he was very pleased with this business.
Category: Sales
Review Created: 04/02/2012
This review was collected via phone interview by Customer Research Inc.
Darel Y. on 04/02/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darel said he had a good experience and everything went well.
Category: Sales
Review Created: 04/02/2012
This review was collected via phone interview by Customer Research Inc.
Thomas E. on 03/30/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Thomas said the staff was pretty fast with service, and they were accurate with everything.
Category: Sales
Review Created: 03/30/2012
This review was collected via phone interview by Customer Research Inc.
Aaron B. on 03/22/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Aaron said they did everything they said they were going to do and did a good job.
Category: Sales
Review Created: 03/22/2012
This review was collected via phone interview by Customer Research Inc.
Micheal D. on 03/22/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michael said that there was an issue with a trade in issue on his vehicle at the affiliated sales department. He had no problem with the service.
Category: Sales
Review Created: 03/22/2012
This review was collected via phone interview by Customer Research Inc.
Jennifer R. on 03/21/2012
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Jennifer said that she signed all the paperwork in January to purchase her vehicle, two weeks later she was told she was being financed, however, she found out later she was not being financed by any bank. She went back to the business to have the issue resolved but the representative she spoke to was rude and began yelling at her. She would never go back to this business.
Category: Sales
Review Created: 03/21/2012
This review was collected via phone interview by Customer Research Inc.
Mark R. on 03/21/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mark said Tyler was very helpful.
Category: Sales
Review Created: 03/21/2012
This review was collected via phone interview by Customer Research Inc.
John A. on 03/20/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Tobi. She said that they were very nice, helpful and worked with her.
Category: Sales
Review Created: 03/20/2012
This review was collected via phone interview by Customer Research Inc.
Displaying all 20 Review