ReScore Reviews™ (2)
Calvin I spoke with you regarding the a/c service that we performed on your vehicle, The reason why we did not add freon to your vehicle, was you had a hole in your A/C manafold hose assembly andf a slight seepage coming from the a/c compressor housing. Jared spoke with you about what needed to be done to your a/c system, and you declined replacement of the defective parts When I spoke with you regarding the cost of the parts,
you said that you could have gotten the parts online. My reason
that the parts I was selling you came with a 2year, 24k mile parts and labor warrenty! and these parts are good quality parts! not
cheap china imported parts that you stated you could buy online!
We stand behind our workmanship and parts and would not use those cheap parts!I know that day we checked out you a/c problem it was extremly hot and muggy, you still wanted us to charge your a/c system with freon. But from experiance we knew that you a/c would of blown cold for maybe 30 minutes and it would be hot again.! I am very sorry that we could not accomodate your wishes. But we can't do business this way knowing the the we installed inferior parts.
On may 16th 7pm.I just left a message for Susan to call me back, On dec 31st 2015 we performed a oil service and rear brake service. On 3-26-16 i had left Susan a message regarding her previouse service with us, She called back and stated her brake were squeaking when backing out of her driveway. No problem please bring the vehicle back for us to reinspect the rear brakes that we just serviced. She brought the Nissan back to us on Tuesday may 3rd.. her boyfriend Nick brought the car to us, He said he did not here any brake squeaks but noticed the ABS WARNING LAMP WAS ON, I said let me have it the day and we will look at the brakes. We inspected the rear brakes, they were fine. I called Nick to see if we can keep the nissan overnight to see if we can experiance the brake squeak,and also obtained approval to check out the abs waring lamp. He said sure. WE checked the abs system it had a C1120: front left inlet solenoid open or shorted to power or ground, we performed diagnostics and Reccomended the abs pump and module be replaced to solve the abs warning lamp from coming on. Susan declined that repair. Upon backing out of the shop in the morning we definatly heard brake squeaking from the rear and also from the front brakes. We burnished the brake rotors and the brake pads to remove any glaze on them. We road tested the nissan again when cold and backing out just like the day before. There was no squeak from the rears but did hear a squeak coming from the front brakes. Advised Susan to take her nissan back to where they had done her front brakes
Laquinthia, I am Sorry the Oil Service took a half hour
longer that it should have! It was the lunch hour and
as you saw there was a few cars ahead of your car.
The cost of your oil service including a complete vehicle inspection including tax was only $45.71.
A small price for the driver of a vehicle to know their vehicle is safe and have peace of mind while driving your car, and if there are any Reccomendations, you can plan any future repairs. Again I am very sorry we were not able to meet your expectations!
Had it towed to another mechanic that was able to identify the problem: the wiring harness that passes over the water pump was crushed (tool marks pressed into the insulation) and torn. All of the wires were bright copper (i.e. no dust or oxidation = new damage). There has been no other engine bay repairs for over 18 months.
I presented documentation to the owner, Tony Solorio, including my request that he refund the original Autotech repair costs, which totaled less than the harness repair and towing fees. Tony claimed that the wires appeared to have been chewed and that there was no way Autotech could have been responsible for the damage. He refused my offer to look at the harness in person. Autotech has opted to allow third party arbitrators to decide.