98% Would Recommend
Latest Review 3 days ago
Larry H. on 03/21/2017
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Spoke with Felicia. She said this business has great customer service. Leroy always gives her great service.
Vehicle: Volvo S60
Category: Service
Service Date: 03/20/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Kevin S. on 03/16/2017
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Kevin said this business did a good job.
Vehicle: Mercedes-Benz S550
Category: Service
Service Date: 03/15/2017
Review Created: 03/16/2017
This review was collected via phone interview by Customer Research Inc.
Stewart D. on 03/11/2017
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Stewart said they are very good and he would recommended them.
Category: Service
Service Date: 03/09/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Michael S. on 03/11/2017
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Michael said they did excellent work.
Vehicle: BMW 740iL
Category: Service
Service Date: 03/09/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Adewale A. on 03/06/2017
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Adewale said he was very satisfied with the service this business provided.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 02/24/2017
Review Created: 03/06/2017
This review was collected via phone interview by Customer Research Inc.
Monica M. on 03/04/2017
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Monica said she would recommend the business for service.
Vehicle: BMW 525i
Category: Service
Service Date: 03/03/2017
Review Created: 03/04/2017
This review was collected via phone interview by Customer Research Inc.
KENNETH T. on 03/01/2017
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"great service, guys are great"
very friendly
Vehicle: Mercedes-Benz S430
Service Date: 02/23/2017
Review Created: 03/01/2017 02:10 PM
MIKE P. on 03/01/2017
Recommended badge inactive Recommended
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"Suspension Repairs"
Made appointment, parts ordered. Work completed in timely manner. Ready when promised. Never try to sell up on work that doesn't need to be done at the time. Enjoy discussing vehicle needs and questions with Scott.
Vehicle: BMW 528i
Service Date: 02/28/2017
Review Created: 03/01/2017 09:38 AM
R.A. B. at Brown Motor Works responded on 03/02/2017

Thank you for taking the survey and giving us the oppurtunity to service your vehicle

JOE S. on 03/01/2017
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"Great service!"
Brown Motor Works always provides the best service and communication.
Vehicle: BMW X5
Service Date: 02/28/2017
Review Created: 03/01/2017 05:19 AM
Kenneth B. on 02/25/2017
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Kenneth said they were excellent and prompt. Their work was good.
Vehicle: BMW X5
Category: Service
Service Date: 02/22/2017
Review Created: 02/25/2017
This review was collected via phone interview by Customer Research Inc.
DELPHINIA A. on 02/22/2017
Recommended badge inactive Recommended
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"Not so Happy"
I asked if they could check my windshield washer pump, because is was not spraying, I asked if it would be a charge and the answer was no. Once finished another person said they fixed it and the charge was $55, I said they were only suppose to let me know what the problem was not fix it. The person told me just to have the vehicle go into their building was a charge. He than told me there would be no charge this time. I would not reccomend them at this time. I've been there before and thought they were ok, now I don't know. One person says one thing and another person says something else.
Vehicle: Mercedes-Benz GLK350
Service Date: 02/20/2017
Review Created: 02/22/2017 06:03 AM
STANLEY M. on 02/22/2017
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"Audi"
I needed rear brake pads and I went in without an appointment. It was not a problem. Leroy remembered me from my previous car and dealings. He handled the paperwork very expeditiously and got his mechanics to work. The work was done within the promised timeframe. I am pleased with the service and care.
Vehicle: Audi A8
Service Date: 02/20/2017
Review Created: 02/22/2017 03:05 AM
Reggie L. on 02/21/2017
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Reggie said they do all the work.
Vehicle: Mercedes-Benz CLS550
Category: Service
Service Date: 02/17/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
GRACE B. on 02/19/2017
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"Excellent service!"
The crew at Brown's always takes good care of my daughter's car when she brings it in. They explain any needed repairs, send me photos of areas of concern, and they get the job done in a timely fashion.
Vehicle: Mercedes-Benz C230
Service Date: 02/17/2017
Review Created: 02/19/2017 03:33 AM
R.A. B. at Brown Motor Works responded on 02/20/2017

Thank you for taking time to take the survey and the kind words.We will try to help you in anyway we can.

WANDA F. on 02/18/2017
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"Atmosphere and Service"
The employees are all friendly and always seems to be happy. It's like one big happy family. Service is excellent and always done in a timely manner so it's not inconvenient for me and at a reasonable price.
Vehicle: Kia Sportage
Service Date: 02/17/2017
Review Created: 02/18/2017 10:13 AM
R.A. B. at Brown Motor Works responded on 02/20/2017

Thank you for taking time to take the survey and the kind words

SAMUEL L. on 02/16/2017
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"Great service "
I put my car in their care.
Vehicle: Volvo S80
Service Date: 02/14/2017
Review Created: 02/16/2017 10:01 AM
Han N. on 02/14/2017
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Han said this business did a good job on the repair because his vehicle has stopped smoking.
Vehicle: BMW 328i
Category: Service
Service Date: 02/10/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
Lu W. on 02/14/2017
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Spoke with Ling. She said her husband took his vehicle to this business for them to fix the tracking on one of their windows. They gave him an oil change and they charged him for it, but he did not ask for it. They want their money back. They paid $102.86 for this service since he was unaware that they were going to do this. The service was great and she would recommend them.
Vehicle: BMW X3
Category: Service
Service Date: 02/10/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
TOM H. on 02/13/2017
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"The Best Service !"
They always provide the best service and on time everytime!
Vehicle: BMW 535i
Service Date: 02/08/2017
Review Created: 02/13/2017 01:02 PM
Michael C. on 02/11/2017
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Michael said the service was pretty good and he would recommend the business.
Vehicle: BMW 535i
Category: Service
Service Date: 02/10/2017
Review Created: 02/11/2017
This review was collected via phone interview by Customer Research Inc.
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