98% Would Recommend
Latest Review about 2 hours ago
WAYLAND H. on 05/22/2017
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"Free fix-- very nice!"
Had oil change 3K miles ago. Car began to leak a little oil on driveway. Turned out seal on oil plug was defective. Brown got it in promptly, replaced the seal, no charge. Good business.
Vehicle: Volkswagen Touareg
Service Date: 05/19/2017
Review Created: 05/22/2017 07:02 AM
Brett V. on 05/17/2017
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Brett said the business always makes sure they explain what is going on and he never has a problem with them.
Vehicle: BMW 525i
Category: Service
Service Date: 05/12/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
CHARLES J. on 05/13/2017
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"The People that work there !!"
Just great service!! It's really hard to find.
Vehicle: Ford Pickup
Service Date: 05/12/2017
Review Created: 05/13/2017 06:11 AM
JAY B. on 05/12/2017
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"Customer Service"
BMW and the service representative Leroy are professional, polite and knowledgeable. When I enter the lounge, personal attention is given. Prior to paying the bill, the work completed is always explained and notice is provided of work that will need to be done in the future. I recommend BMW to all who own a Mini Copper.
Vehicle: MINI Cooper
Service Date: 05/11/2017
Review Created: 05/12/2017 03:42 AM
Rob G. on 05/12/2017
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Rob said they were very professional. They did everything in a timely manner. He was pleased with the outcome.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/09/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Ervin W. on 05/11/2017
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Ervin said this business did a great job. They were professional and they provided good communication. They cleaned up his vehicle.
Vehicle: Mercedes-Benz SL550
Category: Service
Service Date: 05/10/2017
Review Created: 05/11/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT F. on 05/10/2017
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"excellent service and reasonable prices with topnotch front desk personnel and mechanics"
I have used Brown Motor Works for almost twenty years and have never been disappointed in the service rendered.
Vehicle: Mercedes-Benz C230
Service Date: 05/09/2017
Review Created: 05/10/2017 09:56 AM
GREGORY K. on 05/10/2017
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"Great Job...As Usual"
Brown's did an excellent job in a timely and cost effective manner.
Vehicle: Ford Windstar
Service Date: 05/09/2017
Review Created: 05/10/2017 07:03 AM
Anthony S. on 05/10/2017
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Anthony said they were courteous, quick and efficient.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
MARY H. on 05/09/2017
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"Everyone is kind."
Take good care of you and your 🚗.
Vehicle: Mercedes-Benz E350
Service Date: 05/09/2017
Review Created: 05/09/2017 08:59 PM
Jordan A. on 05/09/2017
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Jordan said this business was timely in getting her part in. They are honest and open.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 05/08/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
STEVEN A. on 05/05/2017
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"Great Introduction!"
1st time using Brown Motor Works. They got my car in on a busy Monday morning, gave me a ride to work, had the car fixed and ready in 2 hours (minor repair), picked me up from work, and charged a very fair price. Extremely courteous and friendly. When I got in my car, I noticed they had washed and vacuumed it - better than I would have! All in all, an EXCELLENT experience!
Vehicle: BMW 328xi
Service Date: 05/04/2017
Review Created: 05/05/2017 05:43 AM
ELLANOR B. on 05/04/2017
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"repair"
The repair was done in a timely manner and was less than the estimate. They gave me a loaner too, so my schedule could continue on!
Vehicle: Mercedes-Benz CLK350
Service Date: 05/03/2017
Review Created: 05/04/2017 03:50 PM
Brittany L. on 05/04/2017
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Brittany said the price was cheaper than that of other facilities. She liked their customer service.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 05/03/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
Peggy M. on 05/03/2017
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Peggy said they kept them informed. They did a really good job and they took good care of their vehicle.
Vehicle: BMW M5
Category: Service
Service Date: 05/01/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
DEANN P. on 05/02/2017
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"Customer service!"
Customer service is top notch.
Vehicle: Lexus RX 330
Service Date: 05/01/2017
Review Created: 05/02/2017 01:32 AM
Clevland G. on 04/28/2017
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Clevland said he has dealt with the business in the past. The employees treated him with the respect. He knows many of them there.
Vehicle: BMW 645Ci
Category: Service
Service Date: 04/26/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
KIMASHA D. on 04/21/2017
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"I love Browns Motor Works!"
Everyone was very nice, professional, knowledgeable, and trustworthy. These are things you look for when having a service performed. I am very pleased with the work performed. I will definitely continue to do business with them!
Vehicle: Volkswagen CC
Service Date: 04/21/2017
Review Created: 04/21/2017 09:05 PM
DAVID S. on 04/21/2017
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"Pleasure doing business with"
I have used BMW on several occasions in the past. They are friendly, trustworthy, and do what they are supposed to do. Other providers (National Chains) are always suggesting other repairs as well. They charged what they said they would charge. Just good people.
Vehicle: Lexus SC 430
Service Date: 04/20/2017
Review Created: 04/21/2017 10:15 AM
Mari S. on 04/21/2017
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Mari said they did a good job.
Vehicle: MINI Cooper
Category: Service
Service Date: 04/04/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
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