Terry went to great lengths to regain my trust and business. Apparently full Synthetic was used, just coded wrong on invoice. Offered to pick up vehicle and change oil anyway. Regarding upselling: that was in regard to gear oil in both differentials. Was it really necessary? Still not sure 100% but Terry said he would add 1/2 amount $ credit to my account to regain trust. Thanks.
Recommended
Original Review
05/16/2013
Category: Service
upselling and wrong oil.
Always trusted service dept in the past. But last time... Upsold a bunch of stuff to wife by sneaky tactics. Also ALWAYS went with full synthetic oil and wife asked again for it. However they put in regular oil. Something has changed in their service dept.
Not Recommended
Sharon D., Customer Relations Manager from Burien Toyota responded on 05/17/2013 09:39 AM
Hi Brian
Thank you for speaking with Terry McCoy in regards to your recent service experience. Terry said that you were happy with the outcome. We strive to give our customers complete satisfaction. If you have further questions, please feel free to contact Burien Toyota.
Sharon Daniels
Customer Relations Manager
(206) 243-0700
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