The service I received was excellent but the service manager pulled a not nice move, on the phone told me the bulb I had out be free but when I looked at the bill I was charged $ 27.90 for a $ 2.99 bulb, my fault I signed the bill before really looking at it, also I got the line of bull about my Jeep needing synthetic oil, this time I wasn’t charged, also a miss truth. I bought the vehicle there so I assumed it was the right place to bring it back for service, my first time I feel I was kind of scammed. My vehicle runs great the people in the back did an excellent job, the face of the service department was the person who I dealt with! I am not sure if I would send a woman there for service, I believe he did it to me because of my gender.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.