Review for Cascade Collision Repair - Orem
Segrun S. on 11/03/2014
Segrun said she needs to go back to the facility to retrieve a black umbrella and a spare set of keys that weren't in her vehicle when she picked it up. The staff was very polite and listened to her. They always asked if she wanted a repair done before just adding it on. The body work was excellent but they should have told her the paint was still very soft. If she had known she would have treated her vehicle like an egg instead of accidentally getting scratches in it already. The facility did a good job with the seam between the trunk and the left quarter panel. The facility wasn't finished on time because she requested additional work to be done. She did have to bring her vehicle back in because it hadn't been detailed very well inside. There was still dust everywhere and they did a much better job the second time but they still didn't clean the dust out of the trunk.
Service Date: 10/24/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.