Review for Castro Valley Union 76
EVANS I. on 09/03/2012
"Failed Smog test"
My car failed the smog test because of the engine light that was on. I wish they would have told me up front that my car would fail the smog test before I paid for the smog test. Their was no recommendation on how to resolve the problem or estimate. They just said we want you to come back and then we will take a look at. I just felt like they wanted to nickle and dime me. People shoudl feel that they are getting a good value and I didn't feel that I was getting a good value. I have worked with them in the past and they do good work but, they won't cut you any slack.
Vehicle: Acura 3.5RL
Service Date: 09/01/2012
Review Created: 09/03/2012 09:40 PM
jack M. at Castro Valley Union 76 responded on 09/05/2012
Wr are sorry customer feels that way. According to smog laws of california state we are suppose to smog the vehicle as is when it comes in. As for recommendations are concerned they are written on the final copy of the work order we gave customer. The computer codes P0420 for cat efficiency below threshhold and code P0401 for egr flow insufficient detected. Both these codes to diagnosis takes time to diagnos. We need the car for 4-5 hours and we charge to diagnos like any other shop. We were told by customer that she got some work done at another shop and she would like to check with them if it related to their work. We gave customer $10.00 off regular price and told her we can resmog her car withing 30 days at no charge if she gets the car repaired some where else. We appreciate the business. Thank you