Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

927 Reviews

98% Would Recommend
Latest Review about 15 hours ago

Reviews


AS
Ambali S.
Stockton, CA
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Ambali said they do a good job and he likes them.
This review was collected via phone interview by Customer Research Inc.

MB
Mamta B.
Castro Valley, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Mamta said she was in need of an oil change but didn't have much time and the business was still able to get it done for her.
This review was collected via phone interview by Customer Research Inc.

DL
Darin L.
Castro Valley, CA
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Darin said the service was pretty quick, with no hassles.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
Castro Valley, CA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
James said he was charged $170 to find out with the problem was even though he told him what was wrong. He did take $50 off after he complained about it, which he really appreciated. He thinks everyone is great at the facility and his vehicle is fixed and he's very happy with the outcome.
This review was collected via phone interview by Customer Research Inc.

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Brittany R.
Clovis, CA
Suzuki SX4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Brittany said she was really happy with the service.
This review was collected via phone interview by Customer Research Inc.

LM
Linda M.
San Leandro, CA
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Linda said she was not the one who took the vehicle in for service it was her husband. She said her husband told her that he was very pleased and if they ever need service again he would takes his vehicle back to the business. He was confident with the level of professionalism the staff had. . At the business the gentleman he dealt with fixed all the issues and her husband really liked the job. He said he would return.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Hayward, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
John said the business was friendly family and the service was great.
This review was collected via phone interview by Customer Research Inc.

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Janet C.
Castro Valley, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Janet said the staff are very courteous. The service is fast and fantastic.
This review was collected via phone interview by Customer Research Inc.

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Leena P.
Hayward, CA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Leena said the business provided good customer service. They had a quick turn around time.
This review was collected via phone interview by Customer Research Inc.

IR
Irene R.
Oakland, CA
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Irene said the service is good and she trusts the business.
This review was collected via phone interview by Customer Research Inc.

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JUDY V.
Castro Valley, CA
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Oil change and brakes
Everything was done as it had been explained and it was done on time as promised.

Anonymous avatar
Verified Customer
Sunnyvale, CA
BMW 3 Series
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2018
Car Repairs
Initially, not good or pleasant reception upon entering the establishment. Later spoke with a very professional and patient technician by name Chris, gave me confidence to leave my vehicle. When called to check status, was actually "yelled at" by desk personnel in not understanding additional cost from original quote!! Not anxious to return visit as result.....condescending to women it seems. Therefore skepticism abounds in honesty of repair.....

MR
MARIA R.
San Leandro, CA
Nissan Quest
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Great service!
Always a great service with friendly and knowledgeable staff. They always explain the reason for any service which make me feel confident that any type of recommended car service is necessary.

DS
Dale S.
Livermore, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Dale said this business provides good service, they are very timely, and he appreciates them.
This review was collected via phone interview by Customer Research Inc.

DF
Delores F.
Oakland, CA
Lexus RX 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Delores said the business is the best in terms of service. She has always been pleased. Whenever she questions anything, they are willing to look at it. Both Jay and Jack are very polite and she appreciates that. They are great.
This review was collected via phone interview by Customer Research Inc.

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Selby M.
Oakland, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Selby said the staff provides good service, and they are all very nice.
This review was collected via phone interview by Customer Research Inc.

PB
Patrick B.
Castro Valley, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Patrick said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

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Frank T.
Castro Valley, CA
Dodge Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Frank said that the business has always been very good and has never let him down.
This review was collected via phone interview by Customer Research Inc.

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Ralph V.
Castro Valley, CA
Cadillac Eldorado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Ralph said he had no problems as everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

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DOROTHY L.
Dublin, CA
Toyota Celica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Great Place to Go!
Every time I have issues with my car I bring it to Castro Valley Union 76. They are always super friendly and they are honest. I’ll keep coming back.