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Federal Way Automotive LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,059 Reviews)
92

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

Welcome to Federal Way Automotive, your trusted partner in vehicle care for over 35 years. Serving the Federal Way community and beyond, we pride ourselves on delivering expert automotive services with integrity and precision. Join us in driving forward with confidence. Welcome to Federal Way Automotive, your trusted partner in vehicle care for over 35 years. Serving the Federal Way community and beyond, we pride ourselves on delivering expert automotive services with integrity and precision. Join us in driving forward with confidence.

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(253) 922-7200

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8116 Pacific Hwy E Tacoma, WA 98422-3910
Federal Way Automotive LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,059 Reviews)

LL
gravatar
LACEY L.
Puyallup, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2014
verified customerVerified Customer
Fee Issues
I loved how welcoming and helpful Tracy was but, I was not told that I was being charged for some of the service and products she was speaking to. I felt slightly duped. The car service was fast and she asked the mechanics to be thorough so, time will tell if the up-sell on the radiator fluid was worth the cost.
Recommended
Ron B., Vice President from Federal Way Automotive LLC responded on 02/23/2014 12:08 PM

Thank you for your review.  The antifreeze that was in your cooling system was brown and rusty.  I feel it is my responsibility to let my customers know what services their vehicle may need.  I did not charge you for the 22 point cooling system inspection and I did provide you with an itemized print out of servies and pricing before you scheduled your appointment.  There was no upsell or hidden pricing.    
Ron and Tracy Buckholz/Owners

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