ReScore Reviews™ (1)
Mr. Hilbert L, I followed up on the complimentary BMW loaner vehicle that you used, and I found the A/C to be functioning correctly. Unlike your ML350, it has a separate A/C on/off button on the climate control panel. Is it possible that the A/C was just not turned on? I do accept that the loaner car is not new, but it is functional and safe.
To address your comments on our pricing, I obtained estimates from our two closest dealers to replace the passenger door lock actuator on your ML350, and both estimates were in excess of $800.00, the higher of the two being $819.03. Our invoice to you was $593.05. Was there some miscommunication on their side? Did they give you the price of the part only?
I appreciate your business and your comments, and your complete satisfaction with our quality of service and our pricing is my goal. Please let me know how I can be of service to you in the future.