Thank you for taking the time to leave a review.
As the owner/operator of Great Falls Exxon for the past 18 years and more importantly as a neighbor, it's disheartening for me to hear that this is your impression of us.
We take a lot of pride in what we do and in the customer service we provide. I am sorry that your vehicle failed the Safety Inspection when it came in. I hope the repair that we estimated and provided was to your satisfaction.
That said, you should never have anything less than stellar service here, and I'm so sorry that wasn't the case recently.
(I will also send you a personal response by mail, in case you don't see this post).
I am very sorry to hear about your expereience. As the owner and operator of Great Falls Exxon, I take customer concerns vfery seriously and would love to talk to you more about your experience. I tried to reach out to you but could not find any record of your name in our database.
Please call me at your earliest conveneice to let me know what happened.
I thank you & apologize again for the bad experience.
Hi Alex, we appreciate your business always. You were kind enought to give us a 5 Star review just a few days after this one. A 1 Star Review really hurts our average and our business. If you feel this 1 Star review is justified, then please ignore this email. Otherwise I would really appreciate you rethinking and revising your rating. Many thanks & see you soon.