ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 20 hours ago
Tom P. on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said he would recommend the business for service.
Vehicle: Mazda CX-5
Category: Service
Service Date: 08/04/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Michael G. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Emissions and Safety Inspection/Oil Change"
Can't make an appointment for safety inspections, but if you get in early enough in the morning it's a good place to go to. Was a little irked because the oil change that was scheduled later in the day took over an hour and a half. Local so will come back.
Vehicle: Toyota Corolla
Service Date: 08/04/2017
Review Created: 08/11/2017 07:37 AM
Grant W. on 07/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Grant said the staff did a really good job. They were very responsive and they took his calls.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/22/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Neville W. on 07/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Near me and honest with me so far."
Fine.
Vehicle: Toyota Venza
Service Date: 07/22/2017
Review Created: 07/24/2017 07:12 AM
Mohamed A. on 07/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mohamed said they provided very good service.
Vehicle: Toyota Camry
Category: Service
Service Date: 07/10/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Kevin O. on 06/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kevin said the experience was good.
Vehicle: Porsche Boxster
Category: Service
Service Date: 06/10/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Gail H. on 05/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Replace a battery"
The car had a dead battery. The technician was able to jumpstart it, bring it to Exxon and replace the battery without the radio controls etc having to be re-programmed. A very efficient fix.
Vehicle: Lexus RX 350
Service Date: 05/15/2017
Review Created: 05/26/2017 01:08 PM
Saman L., Owner / Operator at Great Falls Exxon responded on 06/14/2017

Thanks for the great review Gail!

Saman Limouee
Owner / Operator
703-759-3367
Neville W. on 04/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Venza maintenance"
Thought the work was done in a reasonable length of time.
Vehicle: Toyota Venza
Service Date: 03/21/2017
Review Created: 04/09/2017 09:00 PM
Drew H. on 03/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Drew said they were reasonably priced in a timely service.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 02/28/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Saman L., Owner / Operator at Great Falls Exxon responded on 04/08/2017

Thank you! We appreciate you.

Saman Limouee
Owner / Operator
703-759-3367
Amir A. on 02/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Amir said he went into the business to have the air filter changed and the vehicle is still making a noise.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 02/13/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Saman L., Owner / Operator at Great Falls Exxon responded on 02/17/2017

Hi Amir, 

Thanks for taking the time to leave a review. I'm not sure what noise your car is making, but you should experience nothing but exceptional service, so please bring the car by, at your convenience, for us to listen to & diagnose the noise, at no cost to you.

Thanks again, 

Saman Limouee
Owner / Operator
703-759-3367
Joe V. on 01/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly staff and excellent service."
I was referred by a friend, so I trust Great Falls Exxon to give me great service at a fair price. There was one mistake made the last time I brought my car there, which was due to miscommunication. I received a free estimate for repairs, but one service person thought the other had quoted me a price when he didn't. So I did not find out what I owed until after the repairs were completed. It was partly my fault for not asking for a quote, before okaying the repairs by text.
Vehicle: Infiniti M35
Service Date: 01/13/2017
Review Created: 01/18/2017 11:31 AM
Saman L., Owner / Operator at Great Falls Exxon responded on 02/14/2017

Hi Joe,

First of all, thank you for taking the time to leave such a great review, we truly appreciate it and appreciate the trust you place in us.

As the owner, I believe you should never have anything less than stellar service here, and I'm so sorry that wasn't the case recently.

I appreciate the input and will be sure to share with the rest of the team to make sure we keep improving.

We look forward to being of service again soon.



Saman Limouee
Owner / Operator
703-759-3367
Jeff W. on 01/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jeff said they were all very nice, helpful, and professional. However, it was a little expensive.
Vehicle: Jeep Grand Wagoneer
Category: Service
Service Date: 01/07/2017
Review Created: 01/12/2017
This review was collected via phone interview by Customer Research Inc.
Jan H. on 12/20/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jan said he would recommend this business for service.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 12/07/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Connie C. on 12/07/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Connie said they did a good job. They were pleasant and her vehicle was clean when she picked it up. They didn't have the tire she needed and had to order them which was an extra step for her.
Vehicle: Toyota Sienna
Category: Service
Service Date: 12/03/2016
Review Created: 12/07/2016
This review was collected via phone interview by Customer Research Inc.
Vick G. on 12/03/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Vick said everything went well with this business. He has no serious complaints other than it took them significantly longer than they told him it would take. They told him it would take two hours to complete but it took three and a half hours, which would not be a big deal but he had to sit at the business the whole time. Other than that, he appreciates their quality work and thinks they are an asset to their community.
Vehicle: BMW X5
Category: Service
Service Date: 12/01/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Daniel K. on 12/02/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Daniel said there was a bit of a wait.
Vehicle: Audi A4
Category: Service
Service Date: 11/22/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Richard C. on 11/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"2000 I 30T Infiniti"
Oil & Filter change, Tire rotation check engine status light. All were acceptable but worksheet odometer was incorrect by 3000 miles. This was corrected and the vehicle odometer was accurate
Vehicle: Infiniti I30
Service Date: 11/08/2016
Review Created: 11/10/2016 09:16 AM
Jeffrey B. on 11/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"tire rim and tire replacement"
convenient to have tires delivered there. repair took several days due to rim repairs.
Vehicle: Mercedes-Benz E500
Service Date: 11/09/2016
Review Created: 11/10/2016 07:53 AM
Peter E. on 10/21/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Peter said this business is good, but not perfect.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 10/19/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Bob S. on 10/19/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bob said the business did a good job and they provided quick service.
Vehicle: Audi A6
Category: Service
Service Date: 10/15/2016
Review Created: 10/19/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 60 in total