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Gustafson Brothers Service Center

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(8 Reviews)
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Score Details

5 stars
75%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(714) 847-5600
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
19161 Gothard Street Huntington Beach, CA 92648
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Gustafson Brothers Service Center's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(8 Reviews)
Write a Review
Recent Reviews
CW
Caroline W.
CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/16/2011
verified customer Verified Customer
Category: Service
Caroline said she called before hand to find out the flat rate for the brake replacement. She quoted the price of $150 but when Caroline came in the service advisor told her it would be $250. Caroline brought up that she had quoted a smaller price and the service advisor said that the price quoted was simply for the parts and not the labor. After Caroline said something about it, the price was dropped to $200. She is fine paying whatever price but she wants to know the flat rate with everything included or she wouldn't have used the phrasing.
Recommended
John G. from Gustafson Brothers Service Center responded on 08/17/2011 08:54 AM
Caroline, sorry about the price discrepancy. We misunderstood your initial price request and apologize for any confusion it may have caused. We have actually used this particular scenario as a training example for our service advisors. We think it would be best to address the customer’s initial concern, but make sure in addition to that they understand everything else that is involved in the repair as well. Thank you for your understanding!
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