Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4266 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 8 days ago
Review for Gustafson Brothers Service Center
Tam N. on 07/09/2013
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tam said he went to this business for a 40-point check and they did not do the check. He called back and they told him they did not do it. He is upset because then someone called after that and said they did do it. There is no documentation saying they did it. They said he could bring his vehicle back and they would do it but he does not want to go back to this business. They told him to set an appointment by email, which he did but then when he showed up for his appointment, they did not have record of it. He said they could serve him better by having better communication between the service advisor and the shop. He said they did a good job on his oil change. He would not recommend them due to the above stated reasons.
Category: Service
Review Created: 07/09/2013
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 07/12/2013
Tam, we are so happy that you were pleased with the oil service on your vehicle. Whenever you have a free moment to swing by, we do have the inspection sheet that documents what we did on your vehicle and we would love to give that to you. Please call us at 714-847-5600 at any time. We look forward to seeing you again. Thank you.