Gustafson Brothers Service Center

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4203 Reviews

ReScore Reviews™ (2)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 7 days ago
Review for Gustafson Brothers Service Center
Keith T. on 07/09/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Keith said he brought his vehicle to this business because his front lights and turn signal were not working. The business replaced his led lights with regular light bulbs and told him there were no led lights present when they were changed. He checked the back light bulbs, which were led light bulbs and recognized the front were led and should of been replaced with them. When he brought this to their attention they did not apologize about replacing the lights with the wrong bulbs. He discovered after leaving the business that the light problem kept occurring and found out it was the light bulb socket. The business left fingerprints all over the front lens cover when they glued it back on, which did not make him very happy. He said this business was Triple A approved and he has heard good things about them but he did not have a good experience and will not be returning.
Category: Service
Review Created: 07/09/2013
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 07/12/2013
Keith, it is unfortunate that another shop did not correctly install all of your illegal lights but we are so glad that we could get your headlights working again by installing the correct light bulb for your vehicle so that you could avoid getting any fix-it tickets from law enforcement. If you would like to discuss this repair further, we can always be reached at 714-847-5600. Thank you.