Henry's was my second choice after Ernie's in Felton. The receptionist, Erica, claimed that she couldn't give me a cost estimate without inspecting/dismantling my vehicle, so I made an appointment for Wednesday, March 30, 2022. However, all she did was give it the once-over before quoting a price that even she found "ridiculous," while Henry was so dismissive that I never would've suspected him of being the owner if I hadn't asked for his name before I left. Though it was clear that I couldn't give him my business, I politely told Erica that I'd call if I wanted to order the parts.
On my way out, I discovered that Henry had broken one of my outer handles in addition to the three inner ones that needed to be fixed (incidentally, the least of my automotive worries). Moreover, it wasn't broken at the base, as you might expect, but down the middle, which would've taken more force than was necessary to open the door. The only other time that this had happened, it was clear from the jammed keyhole that the damage had been inflicted intentionally.
It should've been Henry's idea to fix it for free, but it wasn't. Instead of apologizing, he said that it didn't really matter because it was "only" a 2000 Toyota Corolla. When I told him that it was best not to justify it, he said, "Yeah, yeah, yeah, just give me your name and number so that I can be done with this conversation." When I stayed behind to wrap things up with Erica, he demanded that I speak to him. When I calmly explained that I had nothing more to say to him, he tried to cancel the repairs that I hadn't scheduled on the inner handles.
Erica promised to call me as soon as the outer handle arrived the next morning. When I didn't hear from her, I decided to give Henry until the end of the week before posting these reviews and reporting him to the Consumer Protection Office. The next day, he left me a message saying, "We have your door handle in. You're gonna need to give us a call so we can set up a time to get this put in." Though doubtful of his motives and reluctant to have anything more to do with him, it was his responsibility to repair the part that he'd broken, and everything about his message pointed to his intention to cooperate. Accordingly, I hit "call back" and made an appointment with Erica for the following Wednesday, intending to do any driving on the lot myself.
It wasn't until I arrived that Henry decided to tell me that I'd have to take the part to another mechanic and trust him (Henry) to foot the bill. When I demanded to know why he hadn't told me this in his message, he said that it was because I hadn't made the appointment with him, essentially inventing hoops that I as the injured party was supposed to jump through in order to earn the right to his integrity. When I refused to "get the f—k out of his shop," he threatened to call the cops and I told him to go ahead.
The Felton sheriffs helpfully explained that I could contact the Small Claims Division in Watsonville but affirmed that Henry had the legal right to refuse service to any customer for any reason. This means that if you're a different race or you can't afford a nice car or you're a young, attractive female who doesn't look at him the right way, he can not only deny you services that are his moral/ethical responsibility to perform but also add insult to injury by having you escorted off the premises. All so that he doesn't have to apologize for something that's 100% his fault and meet demands that should've been his idea to begin with. With such laws in place, it's no wonder that people like him walk free.
The people who recommended him were so appalled that they're looking for a new mechanic, as any person of integrity would. The guy (his name is pronounced "hi") at Cornerstone in Felton seemed nice, but you might have better luck in a larger city, where there's more competition. Mechanics who go the distance are worth doing the same for, just as learning how to fix your own vehicle would be worth not having to deal with people like Henry, who demand respect and deserve nothing but ridicule.
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On my way out, I discovered that Henry had broken one of my outer handles in addition to the three inner ones that needed to be fixed (incidentally, the least of my automotive worries). Moreover, it wasn't broken at the base, as you might expect, but down the middle, which would've taken more force than was necessary to open the door. The only other time that this had happened, it was clear from the jammed keyhole that the damage had been inflicted intentionally.
It should've been Henry's idea to fix it for free, but it wasn't. Instead of apologizing, he said that it didn't really matter because it was "only" a 2000 Toyota Corolla. When I told him that it was best not to justify it, he said, "Yeah, yeah, yeah, just give me your name and number so that I can be done with this conversation." When I stayed behind to wrap things up with Erica, he demanded that I speak to him. When I calmly explained that I had nothing more to say to him, he tried to cancel the repairs that I hadn't scheduled on the inner handles.
Erica promised to call me as soon as the outer handle arrived the next morning. When I didn't hear from her, I decided to give Henry until the end of the week before posting these reviews and reporting him to the Consumer Protection Office. The next day, he left me a message saying, "We have your door handle in. You're gonna need to give us a call so we can set up a time to get this put in." Though doubtful of his motives and reluctant to have anything more to do with him, it was his responsibility to repair the part that he'd broken, and everything about his message pointed to his intention to cooperate. Accordingly, I hit "call back" and made an appointment with Erica for the following Wednesday, intending to do any driving on the lot myself.
It wasn't until I arrived that Henry decided to tell me that I'd have to take the part to another mechanic and trust him (Henry) to foot the bill. When I demanded to know why he hadn't told me this in his message, he said that it was because I hadn't made the appointment with him, essentially inventing hoops that I as the injured party was supposed to jump through in order to earn the right to his integrity. When I refused to "get the f—k out of his shop," he threatened to call the cops and I told him to go ahead.
The Felton sheriffs helpfully explained that I could contact the Small Claims Division in Watsonville but affirmed that Henry had the legal right to refuse service to any customer for any reason. This means that if you're a different race or you can't afford a nice car or you're a young, attractive female who doesn't look at him the right way, he can not only deny you services that are his moral/ethical responsibility to perform but also add insult to injury by having you escorted off the premises. All so that he doesn't have to apologize for something that's 100% his fault and meet demands that should've been his idea to begin with. With such laws in place, it's no wonder that people like him walk free.
The people who recommended him were so appalled that they're looking for a new mechanic, as any person of integrity would. The guy (his name is pronounced "hi") at Cornerstone in Felton seemed nice, but you might have better luck in a larger city, where there's more competition. Mechanics who go the distance are worth doing the same for, just as learning how to fix your own vehicle would be worth not having to deal with people like Henry, who demand respect and deserve nothing but ridicule.
Best of luck!