International Motors


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

414 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.75/5Overall Rating 2.75/5rating 2.75rating 2.75rating 2.75
99% Would Recommend
Latest Review 3 days ago
Bill B. on 01/25/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Bill said he is disappointed with his overall experience. He said he was charged $300.00 for repairs that did not fix his vehicle. He will not recommend them to others for this reason.
Vehicle: Mercedes-Benz Sprinter
Category: Service
Service Date: 01/22/2014
Review Created: 01/25/2014
This review was collected via phone interview by Customer Research Inc.
Sean Z. at International Motors responded on 01/29/2014

Hi Bill
I am sorry about your experience with the clicking noise repair. As I mentioned when the Sprinter was picked up, we performed a Technical Service Bulletin per Mercedes for clicking noise of the rack and pinion. I also mentioned if the problem persist the rack and pinion has to be replaced which is a common problem in Sprints. We warranty all our repaires and would gladly replace the rack and pinion if you would like us too.
Regards Sean  

Victor M. on 12/07/2012
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Victor said he was extremely disappointed and very sad about their service. He was charged with work that was not done. They took his money and did not have the courtesy to tell him nothing was fixed. This was not just the first time this has happened to him. He would not be recommending them to anyone nor would he be coming back again due to this.
Vehicle: BMW 528i
Category: Service
Service Date: 11/30/2012
Review Created: 12/07/2012
This review was collected via phone interview by Customer Research Inc.
Sean Z. at International Motors responded on 12/28/2012
Mr Mendoza As you may remember you called us three times asking us a bout registering (porgramming) and retrofiting the battery you purchased from Auto Zone, we quoted you the price and we have your signed estimate signature before performing the service. Your wife actually signed the invoice. After the car was picked up you called us back and indicated that you thought registering the battery will take care of your window not operating. I explained that it has nothing to do with battery registration. We always recommend not to jump start cars since newer cars have many delicate computer modules that could get damaged as a result. Improper instalation of a battery will shorten the life of the battery. Your new battery has been updated with an AGM with higher Amp Per Hour APH rating, this is why there was a need to Retrofit and Register the battery. This is how the alternator would know to keep the battery fully charged and not over or undercharge causing a premature battery failure. We are probably the only BMW independent center in the desert equiped with such services. Hope this helps to answer you missunderstanding. Regards Sean Bosch Master Technician
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