Johnson Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Johnson Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Verified CustomerMr Nizen,
Sorry to hear you had a less than perfect experience with our service department. May I contact you to discuss? We want to make sure your visits with us are outstanding and we will do everything we can to make that happen. Look forward to speaking with you!
Drew Stancil
Service Manager
Johnson Hyundai of Cary
919.447.3941
dstancil@johnsonhyundai.com
I was given no estimate as to how long it would take, so I figured no more than an hour (I had the 1st appt of the day). 2+ hours later, I finally drove off. Granted, they had to diagnose a Blue Link issue, but information from my service advisor was very slow in being communicated and I was never given an estimate as to when the car would be done. That would have gone a long way. Frankly, it seemed the service advisor was just overly busy with other customers. Once it was finally done, I waited over 15 minutes for it to show up from the car wash. While the wash was appreciated (and needed) I was already late for work, so that didn't help. On top of that, I have to bring it back once the Blue Link part is in and guessing another couple of hours for that.
Lastly, I cannot believe the car doesn't have a maintenance reminder built in. Every car I've purchased over the last 15 years has had one. My Sonata Hybrid is supposed to email me through Blue Link supposedly, but guess what my first new-car defect is? I have to believe Johnson Hyundai can do a better job, at a better cost, on routine maintenance for customers buying new vehicles.
Just my 2 cents on top of a $60+ oil change/tire rotation. We'll see how the warranty visit goes.