"Dennis, I believe there may have been a misunderstanding. Our dealership group houses rental units at both our Ford and Chrysler location.We did have another vehicle for you to use at our location across the street and we do apologize for not properly clarifying that with you. If there is anything we can do to try and make this situation right please give me a call or send me an e-mail so we can work to resolve this issue for you. Thank you for your business Dennis, I look forward to your call. Please let me know if you would like to jump on a call to discuss this matter further. Thanks ! Marty Franich Ford Service Dept. manager Arnold Saavedra and staff