McCullough Auto Care & Towing

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

954 Reviews

ReScore Reviews™ (3)

Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 4 days ago
Review for McCullough Auto Care & Towing
EILEEN T. on 10/16/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"People were very friendly and helpful. Prices are too high for work done."
I can understand the towing charge, the parts charge and the labor charge. What I cannot understand is a "diagnostic charge" of over $100 when I am having the work done there. I think that is excessive, and as a result not only would I not recommend the place to friends, I would recommend people NOT using it. I am sorry Maurine Eustis recommended this place to me, and so is she.
Vehicle: Hyundai Santa Fe
Service Date: 10/03/2015
Review Created: 10/16/2015 08:17 AM
Eric M. at McCullough Auto Care & Towing responded on 10/29/2015

Eileen, sorry for the error that resulted in the amount you were charged.  I have tried to reach you by phone and email.  When opening a ticket for a customer requesting diagnostic work to determine a problem, an entry is made in our computer's database that reflects there will be a diagnostic charge.  When finalizing the ticket's charges, this diagnostic charge is usually removed and the final charge incorporates the diagnostic and labor time actually expended to perform the work to diagnose and fix what the determined problem is.  Accidentally, our service writer did not remove the initial entry (as is usually done), and the diagnostic fee was charged in error.  Please contact me so we can issue the necessary credit to you.  Thanks, Eric