I appreciate Eric calling me personally and has caused me to rethink my last experience.
"one was not so pleasant"
The first time I came in there was one person that was a little rude. I was suppose to be called to come and get my car, but I had to just come on my own without a call and my car was ready plus I don't like the tactic of fear that was used to get me to make a decision. I am a woman but not an unintelligent one and that doesn't work with me.
Eric M. at McCullough Auto Care & Towing responded on 06/19/2014
As we spoke on the phone earlier this week - just wanted to touch base with you again to apologize in regards to the discussion of the work needed on the vehicle. I was concerned about your safety with regards to the wheel bearing that, in my opinion, was unsafe. Again, I am sorry if anyone in my organization was less than professional. It is always our intention to serve all customers as best we can. If I may ever be of service to you, please let me know. Thanks, Eric