McCullough Auto Care & Towing


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

977 Reviews

ReScore Reviews™ (3)

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Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 1 day ago
Review for McCullough Auto Care & Towing
PRISCILLA P. ReScore Review on 06/23/2014
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service"
I appreciate Eric calling me personally and has caused me to rethink my last experience.
Vehicle: Mazda 626
Service Date: 06/04/2014
Review Created: 06/06/2014 07:03 PM

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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"one was not so pleasant"
The first time I came in there was one person that was a little rude. I was suppose to be called to come and get my car, but I had to just come on my own without a call and my car was ready plus I don't like the tactic of fear that was used to get me to make a decision. I am a woman but not an unintelligent one and that doesn't work with me.
Vehicle: Mazda 626
Service Date: 06/04/2014
Review Created: 06/06/2014 07:03 PM
Eric M. at McCullough Auto Care & Towing responded on 06/19/2014

As we spoke on the phone earlier this week - just wanted to touch base with you again to apologize in regards to the discussion of the work needed on the vehicle.  I was concerned about your safety with regards to the wheel bearing that, in my opinion, was unsafe.  Again, I am sorry if anyone in my organization was less than professional.  It is always our intention to serve all customers as best we can.  If I may ever be of service to you, please let me know.  Thanks, Eric