Murdock Hyundai Lindon is located in Lindon, UT. Come visit our Award Winning Dealership today and see what we can do for you! Our Service Center is staffed with friendly, expert technicians who can satisfy all of your vehicle repair and maintenance needs. Murdock Hyundai Lindon is located in Lindon, UT. Come visit our Award Winning Dealership today and see what we can do for you! Our Service Center is staffed with friendly, expert technicians who can satisfy all of your vehicle repair and maintenance needs.
In November of 2023, they sold me a 2014 MINI Cooper Countryman. Because it was not the vehicle I had anticipated, I had not done my homework, and I believed him when he said it was it was priced fairly. I paid $13,000 out-the-door, and an additional $3,000 for a warranty. I later found that Edmunds gave its trade-in value then at $5,900 – a heavy mark-up for them.
February 5th, 2024, (1,363 miles & 67 days after purchase), as I was pulling out of the garage a family member discovered considerable pool of oil on the floor, clearly accumulating for some time, undiscovered by me. The first thing Service asked of me was when I had the oil changed last, as there was a problem with the oil pan drain plug. I replied I had not owned the car long enough to have touched anything since purchase. They went away for a long time. Later their conclusion was that it was leaking oil due to an ill-fitting oil pan plug, and they couldn’t tell where else it might be leaking as well. They vigorously denied any responsibility since it was more than 30 days after purchase, and charged me $332.42 to perform a dye test to locate the problem. I was told to bring it back in, in approximately 6 weeks.
March 18th, I took it back in. They said repairs would cost a hair under $9,000 (70% of what I’d paid for the car). I asked what was wrong, got technobabble, asked them to simplify their description and was told “3 gaskets”. They immediately wanted to schedule the repairs. In shock, I did not do so at that time. I wasn’t given a paper copy of the estimate, and asked to be esent a copy.
The next day it occurred to me that I had purchased a warranty, so I phoned in to ask if this would not apply? (The Warranty they had sold me was clearly in their computer profile on this car, but they had not mentioned it.) They asked me to come in for pictures for the warranty coverage submission. While there, I asked a second time for a paper copy of the estimate and this time was given an estimate for under $8,000. I asked, but the Service rep. said he had no explanation for the discrepancy.
March 25th, I was asked to bring it in for more pictures, as their initial set was insufficient.
March 28th, took it in a third time for pictures, before they could submit it for warranty consideration.
April 1st, I was informed the warranty approved coverage, but only for after-market parts, took the car in and got a loaner; I told them to go ahead. I explored the possibility of trading it in for a different car, and was told, firmly, that the most they would allow for trade-in on the MINI was $3,000. At this point it had been four months and only 2,000 miles since I bought it from them with a sales price of a little over $11,000.
April 9th, work was completed & I picked up the MINI. The final invoice reported $2,945.18 for repairs (not $8,900). I paid another $345.67 for warranty fee and taxes.
BOTTOM LINE: I spent $16,000 four months ago, another $700 along the way, and four months later am left with a car having a current trade-in value of $5,500 (according to Edmunds). I feel very ripped off, a fool for trusting them.