Notch Road Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

719 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 22 days ago
KAREN C. on 08/30/2017
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"Inspection"
Efficient service.
Vehicle: Ford Escape
Service Date: 08/18/2017
Review Created: 08/30/2017 03:48 AM
Ashley S. on 08/30/2017
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Spoke with Cindy. She said the business is dependable. They get her in as quickly as possible and 3 generations of her family go to them. They're reliable. They have a lovely and clean waiting area and they're friendly. They care about her safety.
Vehicle: Kia Rio
Category: Service
Service Date: 08/28/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy S. on 08/30/2017
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Spoke with Nicole. She said she received great service.
Vehicle: Subaru Outback
Category: Service
Service Date: 08/29/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
JOEL C. on 08/21/2017
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"Always on Time"
One of the many reasons that my wife and I trust Dan Wyckoff and his team at Notch Road Auto Repair for all of our Automotive Service needs, is that our autos are always taken in on time and the work is completed promptly. We've never had to wait "another day" for our vehicles to be returned to us unless the service work requires multiple days, in which we are told right up front. Auto Transmission service was performed for this appointment, and as usual, Dan and his team performed flawlessly. No job too big for Dan and his team, make your appointment today.
Vehicle: Toyota RAV4
Service Date: 08/18/2017
Review Created: 08/21/2017 04:21 PM
DANIELLE D. on 08/19/2017
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"Cross Country Road Trip"
Thank you Dan and crew. We drove our 2011 Subaru Impreza from VT to UT. You prepared it for us and gave us the go ahead that the car should be fine. It was a smooth trip all the way.
Vehicle: Subaru Impreza Sedan
Service Date: 08/11/2017
Review Created: 08/19/2017 07:59 PM
Henry S. on 08/18/2017
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Henry said the business was very sympathetic to his problems and the repairs were done in a timely manner. If needed and when he is in the area, he will be a repeat customer.
Vehicle: Volvo S80
Category: Service
Service Date: 07/27/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Kibby P. on 08/16/2017
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Kibby said his experience with this business was good.
Vehicle: Chevrolet Express Cargo Van
Category: Service
Service Date: 08/11/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
ANA R. on 08/11/2017
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"Review"
The technicians were very nice on the phone and they took care of my car in a timely manner. However my car was left with grease on the floor and on a pair of mittens that happened to be in the car. It also had a very strong gasoline smell in the interior. I had asked for a quote for additional service which I did not receive and the cost quoted was much lower than it ended up being.
Vehicle: Subaru Impreza Sedan
Service Date: 08/10/2017
Review Created: 08/11/2017 10:28 PM
John E. on 07/19/2017
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John said the experience was great. He was referred to them by another business. His daughter had new headlights put into her vehicle and the staff took really good care of her. The gentleman he spoke with told him that they would do their best. He dropped the vehicle off on a Thursday or Friday and it was ready by Saturday. It couldn't have been better.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/14/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Aidan P. on 07/19/2017
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Aidan said this business went above and beyond what he asked them to do.
Category: Service
Service Date: 07/14/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Brianna M. on 07/14/2017
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Brianna said whenever she needs quick service, this business is available and friendly.
Vehicle: Scion tC
Category: Service
Service Date: 07/13/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Emily D. on 07/14/2017
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Emily said this business was very helpful. They kept her up to date on her vehicle's needs.
Vehicle: Subaru Forester (Natl)
Category: Service
Service Date: 07/13/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Sherry D. on 07/12/2017
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Sherry said they have always been very good. They are very nice and informative. They are a comfortable place to wait at. They are very fair and she trusts them. They have been very good.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 07/10/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Sara C. on 07/11/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Sara said there was no communication and she was not given options as to where to park her vehicle. They charged $55 a day for storage and they were the only ones to charge for a storage fee. She will not be going back to them.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/10/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 07/24/2017

I'm not sure what the low score and comment is for, but we run a legitimate towing and recovery business. We were called by the Vermont State Police to remove a totaled vehicle from the roadway on a Saturday. Customers son was driving and the vehicle was removed from the road way and brought back to our impound yard where we get $55 a day for storage due to the fact the vehicle was not drivable and could not be moved. Customer owed for the initial towing charge of $125 and 4 days of storage $220, We use a standard rate of $55 a day for storage like everyone else, this is nothing new and is clearly posted at our facility. I would also like to note the vehicle was not picked up till the fifth day which we did not charge for.

Respectfully
Dan Wyckoff   

Jacob V. on 07/11/2017
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Jacob said the business was friendly and helpful. It was a bit tough because he was out of state and the communication could have been better but overall, he was impressed.
Vehicle: Ford Fusion
Category: Service
Service Date: 06/16/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Sara F. on 07/07/2017
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Sara said the service at this business was great.
Vehicle: Nissan Sentra
Category: Service
Service Date: 06/27/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
Ben W. on 06/20/2017
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Ben said this business provided excellent service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 05/25/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Grace O. on 06/15/2017
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Grace said her experience was excellent and they were very good. She was from out of town and they treated her like a regular customer.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 05/31/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Rebekah O. on 06/15/2017
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Rebekah said this business is awesome and they are attentive to their customer's needs. They do a good job, they are very polite and nice. She also said she would like to thank them for taking such good care of her.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Nicole J. on 06/15/2017
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Nicole said it took a while to get the right person to answer her questions.
Vehicle: Mazda 5
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 719 in total