Dear Mr. Patel
We are truly sorry that you were unhappy or unsatisfied during your last visit. Our technician spent several hours to determine that your electrical issues were all related to a failure with your body control module. Please feel free to contact us if you have any concerns that you would like to discuss. Thank you for allowing us to service your vehicle. - PDR Automotive Staff.
Tim, Sorry you were disappointed with our diagnostic and parts pricing. We employee ASE master certified technicians so when we charge for diagnostics we can guarentee results that will resolve the customers complaint. We also only use highest quality parts available to ensure quality and also we may provide you with a two year 24,000 mile nation wide parts and labor warranty. We did get pre authorization before performing any of your repairs. Again sorry for any problems this may occured. Thanks, PDR Staff.
I had an alignment and replaced the tires at half the cost of your recommendation.
What was the basis for your diagnosis?
I am Sorry you were not happy with inspection results, I would have liked an opportunity to explain the situation personally to you.
I Did however personally explain everything to your Husband when he was in. We never stated there were any leakage, The suggestion for shock and strut replacement was due to the fact that your Fairly New tires were already cupped enough that you were complaining of a vibration- This cupping is caused by worn shocks and struts- Your Husband was giving an Estimate for Just Tires an Alignment- with the caution that new tires would prematurely wear causing a vibration (Problem you were wanting fixed) if shocks and strut were not replaced.
I sincerely hope you do not have your new tires wear out too prematurely- However, My opinion is that your vibration will return from cupping of the tires. Of course price will be much less due to the fact that no suspension repairs were performed. As far as who has ever heard of an 09 Honda with bad struts I Personally have a Honda with 300K miles and on the 3rd set of struts. There are at least 3 different company that make after market struts for your vehicle- Must be a market if companies are going to produce parts. I Have personally saw strut failure on vehicles that were still under factory warranty. Driving habits and poor road conditions can effect the life of steering and suspension parts. I can give provide you with Videos that explain more about the effects of tire cupping from worn shocks and struts. One source is the Auto Net TV library on our web site- Also I can e mail you a link from a virtual vehicle video company that has a good animated explanation. I guess the flip side to this is- if your new tires wear out and cause a vibration you will see our recommendation much differently. Our goal was to correct your original problem, ****why your tires were cupping.....
If you want to speak with me personally please feel free to call me any time. 217-367-9481
Thank you for your feed back and I do appreciate that you considered us for your vehicle service. We use feed back to continually make adjustments to customer information and communications.
3/4 tank of gas gone
vehicle belt squealed all the way out of the lot....who ever drove it to the front should have made note of it...