99% Would Recommend
Latest Review 1 day ago
JON M. on 09/18/2017
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"The personal service, rides to and from the shop. "
My car got scratched in the shop, they will fix it but mad that it happened to my new car..
Vehicle: Volkswagen Touareg
Service Date: 09/14/2017
Review Created: 09/18/2017 10:32 AM
Jennifer K. on 07/30/2017
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Jennifer said the service was fine.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 07/26/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL MARY A. on 07/28/2017
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"Bumpers...best knowledge of vanagons. In the area, and great service."
As always Stephan's does a great job...however, had I been made aware of the higher hourly rate, I would have had Stephan get the bumpers.
Vehicle: Volkswagen Vanagon
Service Date: 07/26/2017
Review Created: 07/28/2017 09:16 AM
DOW C. on 07/24/2017
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"Westy...it means "never completed""
took Westy in for more repairs, all done per Stephans recommendations. Learning that a 1990 Westy with over 227000 miles is NEVER finished, but its part of the adventure. This time, we had a small snaffoo...when the passenger window was repaired, the door speaker was shorted out. Had to take it to a stereo guy to fix it, but Stephan's offered to take that amount off of my next service. All fair, and happy with the service. A 2 hour trip with no radio does wonders for becoming one with your Westy anyway!
Vehicle: Volkswagen Vanagon
Service Date: 07/21/2017
Review Created: 07/24/2017 02:42 PM
Daniel H. on 04/07/2017
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Daniel said this business is committed to their customers. He noted he was traveling from Washington to Southern California. He thanks this business because they were able to make his road trip happen. He is aware they were very busy, but they were able to get him in and finish the work the very next day. That was pretty major for a family trying to go on a trip and he really appreciates their service.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 04/04/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
MATT A. on 03/11/2017
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"Good people"
Everyone was friendly and helpful. Price and pickup time estimates were right on.
Vehicle: Audi A4
Service Date: 03/10/2017
Review Created: 03/11/2017 08:01 AM
Tyler W. on 12/26/2016
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Tyler said the service was good but their communication could be improved. When he called to get the specifics about the details of the repair, they would not know what was done to the vehicle or the specifics. He will ask them about the follow up services or maintenance that needs to be done in order to keep the repair in the best way possible.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 12/14/2016
Review Created: 12/26/2016
This review was collected via phone interview by Customer Research Inc.
BRIAN L. on 12/13/2016
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"One thing still an issue"
Hi, the service light is still coming on. I think the technician did not reset it.
Vehicle: Saab 9-3
Service Date: 12/13/2016
Review Created: 12/13/2016 09:05 PM
Mike T. on 10/12/2016
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Mike said this business was good and everyone there was great.
Vehicle: Audi A4
Category: Service
Service Date: 10/03/2016
Review Created: 10/12/2016
This review was collected via phone interview by Customer Research Inc.
MIKE P. on 09/04/2016
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"Great service from knowledgeable honest professional and friendly people"
As long as i drive a VW I will always use this place!
Vehicle: Volkswagen Passat
Service Date: 09/01/2016
Review Created: 09/04/2016 12:33 AM
Narirautinua B. on 07/15/2016
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Narirautinua said she was satisfied with this business but they did not do an oil change for her, which was expected.
Vehicle: Honda Civic
Category: Service
Service Date: 07/12/2016
Review Created: 07/15/2016
This review was collected via phone interview by Customer Research Inc.
WILLIAM W. on 06/25/2016
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"Loss of power diagnosis"
Noticed a sudden loss in power in my 85 Westy. Took it in and was told that they would be calling me the next day. As promised was contacted next afternoon and told I had a plugged catalytic converter but they would have to order the part and would be ready the next day. Got a call a couple hours later that my Westy was ready for pickup and that they'd found the part on a back shelf. It now runs great (for a stock Westy). These guys do what they say in a timely manner. Labor is a bit pricey but you get what you pay for. Will be going back.
Vehicle: Volkswagen Vanagon
Service Date: 06/24/2016
Review Created: 06/25/2016 07:40 AM
Jonathan W. on 05/12/2016
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Jonathan said they are great as usual, but just a little frustrating this time.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/26/2016
Review Created: 05/12/2016
This review was collected via phone interview by Customer Research Inc.
CHI F. on 05/05/2016
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"Good and local VW service"
Prompt and on-time service. Estimate matched actual.
Vehicle: Volkswagen Passat
Service Date: 04/29/2016
Review Created: 05/05/2016 10:09 AM
Dubblin C. on 03/24/2016
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Dubblin said his one complaint with the business was no one called him after he had dropped off his vehicle to let him know what was going on, but he would recommend them for service.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 03/21/2016
Review Created: 03/24/2016
This review was collected via phone interview by Customer Research Inc.
Vern M. on 03/03/2016
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Vern said the business hurt him because he had to break out his wallet but they did a good job.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 03/01/2016
Review Created: 03/03/2016
This review was collected via phone interview by Customer Research Inc.
Kevin A. on 02/27/2016
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Kevin said this business is real convenient for him.
Vehicle: BMW 750i
Category: Service
Service Date: 02/23/2016
Review Created: 02/27/2016
This review was collected via phone interview by Customer Research Inc.
Max D. on 01/16/2016
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Max said they were ok, but not really perfect because they forgot some stuff. They were very professional and he does have good things to say about him as well. It was quite expensive, but it was worth it. He will definitely be returning.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 01/07/2016
Review Created: 01/16/2016
This review was collected via phone interview by Customer Research Inc.
Judy R. on 01/08/2016
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Judy said she was satisfied with this visit.
Vehicle: Scion tC
Category: Service
Service Date: 12/14/2015
Review Created: 01/08/2016
This review was collected via phone interview by Customer Research Inc.
KEN J. on 12/20/2015
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"Best is yet to come"
So, far so good. Car goes back for several little discrepancies but undone corrections should be completed in a week or so.
Vehicle: Volkswagen Vanagon
Service Date: 11/24/2015
Review Created: 12/20/2015 01:08 PM
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