Valvoline Express Care


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago
Lihong M. on 06/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Lihong said the service took longer than promised.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Donghoon L. on 04/18/2017
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Donghoon said this business was pretty good.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
THOMAS V. on 04/06/2017
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"very good, quick service."
Oil change in the area are overpriced.
Vehicle: Ford Explorer
Service Date: 04/04/2017
Review Created: 04/06/2017 03:40 AM
Yuxin K. on 01/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Yuxin said they helped him fix a problem but there is still one issue he needs to have corrected.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 01/10/2017
Review Created: 01/12/2017
This review was collected via phone interview by Customer Research Inc.
Yar B. on 11/26/2016
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Yar said everything was okay, except the prices were expensive.
Vehicle: Mercedes-Benz S320
Category: Service
Service Date: 11/21/2016
Review Created: 11/26/2016
This review was collected via phone interview by Customer Research Inc.
Rob H. on 11/11/2016
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Rob said the business is good, and he uses them regularly.
Vehicle: Ford Fusion
Category: Service
Service Date: 10/26/2016
Review Created: 11/11/2016
This review was collected via phone interview by Customer Research Inc.
Ken C. on 10/22/2016
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Ken said the service at this business was very good.
Vehicle: Honda Accord
Category: Service
Service Date: 10/20/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
Jordan G. on 09/07/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jordan said it took a little longer then he thought it would.
Vehicle: Ford Taurus
Category: Service
Service Date: 09/02/2016
Review Created: 09/07/2016
This review was collected via phone interview by Customer Research Inc.
JAMES M. on 08/11/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pretty good"
Friendly service writer and competent service off-set by a couple problems with delivering my car back to me on time.

Overall I find this an honest garage, though.
Vehicle: Mazda 3
Service Date: 08/10/2016
Review Created: 08/11/2016 03:58 AM
Alex M. on 07/08/2016
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Alex said he is pretty happy with the service from this business.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/05/2016
Review Created: 07/08/2016
This review was collected via phone interview by Customer Research Inc.
Kulkarni T. on 07/06/2016
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Kulkarni said this business provided good care for his vehicle but took a bit more time than he expected.
Vehicle: Honda Civic
Category: Service
Service Date: 07/02/2016
Review Created: 07/06/2016
This review was collected via phone interview by Customer Research Inc.
Nolan H. on 05/20/2016
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Nolan said they did a great job.
Vehicle: Ford Fiesta
Category: Service
Service Date: 05/12/2016
Review Created: 05/20/2016
This review was collected via phone interview by Customer Research Inc.
Tad S. on 05/20/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tad said the service was pretty good and he would return.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 05/12/2016
Review Created: 05/20/2016
This review was collected via phone interview by Customer Research Inc.
juan c. on 04/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast"
Very fast service, but not very clean. No protection of steering wheel and others from dirty hands
Vehicle: Chevrolet Aveo
Service Date: 04/11/2016
Review Created: 04/12/2016 08:50 PM
Wilfred/tianja G. on 04/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Wilfred said his vehicle was returned to him a day or two later than promised because a part came un-done. They had to do additional work to get all the pieces out of the vehicle. He said other than that, his experience was good.
Vehicle: Toyota Sienna
Category: Service
Service Date: 04/09/2016
Review Created: 04/12/2016
This review was collected via phone interview by Customer Research Inc.
devra m. on 04/05/2016
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"Oil Change"
The oil change service was prompt and the attendants courteous.
Vehicle: Ford Focus
Service Date: 04/02/2016
Review Created: 04/05/2016 06:13 AM
john b. on 03/20/2016
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"comprehensive service knowledge"
Well-informed, experienced staff willing to take the time to explain and work with customer.
Vehicle: Ford Escape
Service Date: 03/18/2016
Review Created: 03/20/2016 06:43 AM
juan c. on 01/15/2016
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"Good service"
Very fast service but a little expensive
Vehicle: Chevrolet Aveo
Service Date: 01/13/2016
Review Created: 01/15/2016 02:22 PM
Natalie L. on 09/14/2015
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Natalie said she was disappointed because she thought this business was going to vacuum her vehicle after they serviced it but they did not do it. Usually she gets her vehicle vacuumed after an oil change.
Vehicle: Honda Accord
Category: Service
Service Date: 09/10/2015
Review Created: 09/14/2015
This review was collected via phone interview by Customer Research Inc.
George A. at Valvoline Express Care responded on 09/16/2015

Hello Natalie,
     We appreciate you coming to our shop and having your vehicle serviced with us and we hope that you continue to use us in the future but unfortunately we do not vacuum customer vehicle's, we do not offer that service we are sorry for your misunderstanding of this but we never mentioned nor do we have listed anywhere that we vacuum vehicles for customers, once again our deepest apologizes for any miscommunication and we hope to see you again in the future  

thank you
Team Valvoline

tammy a. on 08/26/2015
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"Friendly knowledable service"
Efficient knowledgeable service
Vehicle: Chrysler 200
Service Date: 08/24/2015
Review Created: 08/26/2015 04:03 PM
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