First I would like to Thank Junior for his Professionalism, and Excellent Customer Service, he went t
he Extra Mile to see that I was Satified when I left, I would recommend anyone there. And I hope Junior gets a Promotion.
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Let’s just say that after an error on their end with my car service ( new tires and a few replacement
parts needed). They understood why I was angry and the owned the mistake that was made. They were able to give me a small discount and a sincere apology. We all human. This is the first mistake in my many years of service there! I’m still a happy customer. Thank you!
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My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted wi
th a smile. That made my day especially after hitting a USPS van mirror, making me already an hour + late. Yes, my mirror connected with a USPS, mirror😏. He made my day. He listened to my issues, was informative pleasant joked, pre during and post delivery. Thank you!! Wait was worth it. I used to going to the main dealership on 19, where seems I knew a few from there. Great experience. Will be coming back. Even saw Roxanne, who was great always. Jay, with your personality smile and great customer service, great asset to the company! Happy Holidays New Port Richey Hyundai
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