Customer service is very professional. Staff dress very professional as well speak very kindly and wi
th respect. Place that very clean and very hospitable to customer.
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Donald Sykes was my salesman and took excellent care of me and was quite aware of my personal situati
on and why I was purchasing a car. Carrie Boblett, the financial administrator, did the same. The rest of the staff at the dealership were all professional and quite courteous. I would recommend Thornton Road Hyundai to anyone.
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Everything about my experience was exceptional! From personally answering the phone with my name to g
oing over each detail of my (rather long) list beforehand (and accurately estimating the reasonable charges)to completing each item very quickly accomplishing everything! My car is much “happier” now as am I!
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My first experience with Sales Manager Tobias was unprofessional and unscrupulous. I told them I was
looking for the Genesis SUV. They called me to come in, (I live 25 miles away) saying they had a surprise for me and when I arrived it was a car not a SUV. They told me that it would be months before they would get the SUV so I settled for a car and found out 1 week later that they had gotten SUVs in. He lied each time I called to ask about the SUV. I learned that the finance deal for the car was far more than what I should have been paying. My credit score was 884 and they financed it for 4.9%.
I then was told by a coworker that I should reach out to the general Manager Perry about my experience and he and Salesman Craig were very apologetic about what I had gone through and they were able to get me into a Beautiful GV70 in a less than a week's time. However I am paying much more than I should be for it because of the unprincipled dealings of the first dealer,
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EVERY TIME I VISIT I ALWAYS HAVE exceptional service! The owner went beyond the call the duty. I purc
hased a car from Craigslist and it needed so much work. Instead of taking advantage of the situation they were completely honest with me. They told me it wasn't worth it. The owner said if I was his sister he wouldn't want me in the car. He relayed to me that he would assist me by looking for a quality car. I found one however by a friend. Throughout it ALL I know that I will and have already will continue to take my to Integrity Car Care! Thanks again!!! :-)
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