Thornton Road Hyundai


Overall Rating 4.15/5Overall Rating 4.15/5Overall Rating 4.15/5Overall Rating 4.15/5rating 4.15

1363 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 3.0344841/5Overall Rating 3.0344841/5Overall Rating 3.0344841/5rating 3.0344841rating 3.0344841
Original
Overall Rating 1.7586162/5rating 1.7586162rating 1.7586162rating 1.7586162rating 1.7586162
82% Would Recommend
100% Business Response
Latest Review about 12 hours ago
David T. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"David Tilson"
Customer service was excellent. I am a repeat customer, and I have been very satisfied every time I have had dealings at the dealership.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/17/2018 10:41 AM
Steven B. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly team members "
Just so happen on this day of my visit Jenkins Hyundai provided lunch for their customers. Everyone was very friendly and eager to help. Awesome dealership!
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/17/2018 09:19 AM
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sullivan "
Good customer service and speedy service for my oil change.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 04:52 AM
Raquel W. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service "
I was in and out! Staff extremely warm and friendly!
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 11:41 PM
Robert J. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" The waiting area is inviting and comfortable."
My son and I met so many friendly Hyundai workers.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 05:39 PM
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and quick service"
Friendly and courtesy people in the service dept. Fast and very helpful with explaining what I was having done to my care and with getting me in and out, especially when I picked up my care. all the paper work was ready for me to sign and hardly no waiting. Great Job to the service department!!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 04:50 AM
Profile image medium
Donna R., Customer Relations Manager at Thornton Road Hyundai responded on 02/16/2018

Thanks for the great review! We appreciate your business and look forward to servicing you again!

Donna Robinson
Thornton Road Hyundai
Customer Relations Manager
678-715-5000 x 1038
donna_robinson@jenkinscars.com
Iris G. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"jENNIE"
THANK YOU JENNIE, YOU WERE OUTSTANDING!!!!!!!!!!!!!!!!!PLEASE STAY!!
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/15/2018 04:56 PM
Jane H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"did not have to wait a long time for service"
very pleasant enviroment
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 05:59 AM
Profile image medium
Donna R., Customer Relations Manager at Thornton Road Hyundai responded on 02/16/2018

Thanks for taking time to rate your service. I am happy we were able to assist you in a timely manner! We appreciate your business.

Donna Robinson
Thornton Road Hyundai
Customer Relations Manager
678-715-5000 x 1038
donna_robinson@jenkinscars.com
Maria S. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Staff is courteous, friendly and attentive.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 02:27 PM
Profile image medium
Donna R., Customer Relations Manager at Thornton Road Hyundai responded on 02/16/2018

Thanks for taking time to rate your visit to our service department. It is our pleasure to serve you.

Donna Robinson
Thornton Road Hyundai
Customer Relations Manager
678-715-5000 x 1038
donna_robinson@jenkinscars.com

Jacqueline P. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Turned a bad situation into easier to handle"
My battery went dead after getting off a 12 and a half hour overnight shift. I also had class that morning, which I missed and a college interview that afternoon (which I also missed). I only had the spanking new 2017 veloster for less than 6 months so I couldn't understand why this happened. The guy, I really regret not getting his name, took care of me in a way that made me feel more positive and optimistic of my circumstances. I truly appreciated that because after being sleep deprived and missing my appointments for something that wasn't my fault...i was NOT a happy camper. Thank you again.
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 10:59 AM
Tinesha H. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service was quick and fast.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 10:45 AM
Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding "
What a special group of people. Personable, professional and integrity. So refreshing in these times. Thank you for taking care of me and my Tucson!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 06:29 PM
81a9febe1d97d86dcfee9a077b10ac4d?s=28
RONDA P. at Thornton Road Hyundai responded on 02/13/2018

Thank you so much! We appreciate you and you allowing us to service your vehicle. We understand you have a choice, Thank you for choosing us! It is our pleasure to serve you! Have a terrific day!

Bobbie D. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Service was great! No waiting with the online appointment option. Friendly personnel.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/23/2018
Service Type: Maintenance
Review Created: 02/12/2018 02:57 PM
81a9febe1d97d86dcfee9a077b10ac4d?s=28
RONDA P. at Thornton Road Hyundai responded on 02/12/2018

Thank you so much for the great review. We appreciate you and your business. We understand you have a coice, Thank you for choosing us! Have a great evening!

Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service !!!!!!"
Everyone is very nice and courteous!!! Excellent customer service!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 07:37 AM
81a9febe1d97d86dcfee9a077b10ac4d?s=28
RONDA P. at Thornton Road Hyundai responded on 02/12/2018

We appreciate you and your business. We realize you have a choice, thank you for choosing Thornton Road Hyundai. Have a terrific day!

Heather P. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly"
Very nice
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/10/2018 06:25 PM
81a9febe1d97d86dcfee9a077b10ac4d?s=28
RONDA P. at Thornton Road Hyundai responded on 02/12/2018

Thank you so much for allowing us to service your vehicle. We understand you have a choice, and we are thankful you choose us. We appreciate you and your business. Have a great day!

Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5"
5
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/10/2018 06:22 PM
Vera H. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and pleasant environment.1"
Very satisfied with service I received. Keep up the good work.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/10/2018 04:29 PM
Verified Customer on 02/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Better than average service..."
The service was great. I was in and out quickly. The problem is when you first arrive at the garage entry. Cars are lined up outside the door. There should be someone there to greet customers and log them in so that the techs behind the desk can just send the cars to the appropriate mechanic. I have sat at the garage door for 10-15 minutes before I'm acknowledged. Then, when you go inside and stand by one of the service techs desks you're basically ignored.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/10/2018 02:41 PM
Jack P. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very convenient for me"
Got there early in the morning and service was excellent
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 03:20 PM
81a9febe1d97d86dcfee9a077b10ac4d?s=28
RONDA P. at Thornton Road Hyundai responded on 02/09/2018

Thank you so much for the great review. We appreciate you and your business. Have a great evening and we look forward to your next visit.

Victoriano G. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXELENT SERVICES"
I was treating very well
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/09/2018 09:33 AM
Profile image medium
Donna R., Customer Relations Manager at Thornton Road Hyundai responded on 02/09/2018

Thank you for choosing us for your service needs! We appreciate the five-star review.

Donna Robinson
Thornton Road Hyundai
Customer Relations Manager
678-715-5000 x 1038
donna_robinson@jenkinscars.com

Displaying Review 1 - 20 of 1363 in total