Professional, Friendly, Caring, Competitive and Trustworthy.
My recent experience on 2/3/23 it is what I have come to expect after taking my vehicles to Tire Empi
re for over 40 years. My 1999 Volvo which I only use locally started o idle rough and upon applying gas. I suspected I needed new spark plugs but the mechanic diagnosed I needed to replace at least one ignition coil but suggested I replace all the coils at once and buying a pack of coils instead of one would reduce the price of each coil and and best to do it now because it would be less expensive in the long term.
As I drove the car home from the shop, the ride was smooth and comfortable, almost as good as my benz.
As per my previous post several months ago, I find the staff in the office and mechanics being professional, courteous, caring and trustworthy from the moment I arrive and greeted by Frank asking the reason of my visit, getting a call from Vinny as to the diagnostics and recommendation and paying Tony the following day.
I have been coming to Wil-John's when I moved to Staten Island in 1978 and will continue to do so. I have recommended friends, relatives and neighbors to Tire Empire -all having positive feedback on their return.
Thank you, Rob, Antonio, Vinny and Frank, keeping my cars safely on the road for the past 43 years.
This is our first time posting an online review, but it couldn't be for a more deserving business wit
h such exceptional employees. Fisher Transmission and Steve are a true class act!
If there would be an option for 100 stars it wouldn't be enough to recognize their outstanding service, caring and competence.
We were with our whole family in our RV on the 280, far from home, when smoke billowed out from the undercarriage late Thursday night. We waited until Friday morning and contacted a mechanic which had high online ratings who although was unable to handle a 35 foot Motorhome highly recommended we get towed to Fisher Transmission, saying as we found out for ourselves, they are truly top of the line. The heavy duty tow truck driver said the same when towing us - and oh were they correct!
Upon arriving, Steve came out with cold water bottles - unasked - understanding we were stuck at the side of the road for many hours, and although he was booked solid, took from his own lunch break time to see if he can help us get back on the road. His demeanor, both humble and professional, with such calmness - was so remarkable and reassuring during the stressful experience.
When he realized that our transmission would not be able to be repaired in time for our weekend trip to continue as planned, he generously offered us to leave our Motorhome in the lot over the weekend and rent a vehicle locally so we could join our friends for our weekend trip.
Although the experience was definitely traumatic, meeting such exceptional people like Steve, made for the most wonderful memories.
If you would like to speak to us personally please reach out to Steve - we gave him permission to give out our number - it's the least we can do to recognize such an extraordinary establishment staffed by such exceptional people.
Jacob and Devorah
My Blue link never worked since i purchased my 2022 Tuscon. I went thru 2 dealerships and both gave m
e very annoying excuses. They basically did not want to be bothered with this kinda work.
Then i went to Sansone . They diagnosed the problem right away and ordered the part. In a few weeks my car was fixed. I am very happy with Sansone Hyundai. Thank you guys. :)