After discovering a slow leak in the right rear tire of my newly leased 2026 Subaru I did a walk-in t
o your service department.
I was told that because of multiple appointments ahead of me I would have to leave my vehicle with no guarantee that I would get same day service and It could take additional days.
I voiced my concern to a Service Writer who understood my dilemma and suggested I make an official appointment that day and
made the great suggestion that they would provide me with a rental car so I could return home, conduct my daily activities and call me when my vehicle was repaired
Within a few hours, I received a call from the Service Advisor that the tire was fixed and at no cost to me.
During my interaction with the employees in your service department they were courteous, helpful and professional.
I really appreciated the way I was treated and the genuine interest of everyone in solving my problem
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My 24,000 mile service was quick and easy. I made my reservation online, had no wait for express serv
ice check-in and was out the door in under an hour.
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Just wanted to say that Pat Hammond was a delight to work with. Efficient, funny, and friendly. Made
me feel very welcome. Great customer service.??
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John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
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