avatar

Greg Brown

Shop Manager
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(21 reviews)
76

Verified Customer
Unionville, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2022
verified customerVerified Customer
0
Quoted 1000$ for windshield wiper motor…
I was quoted 1000$ for a windshield wiper faulty motor replacement. he told me the part was going to be 635… I told the manager that’s ridiculous. He said the cost of everything has gone up. I called Volkswagen dealership in canton, i gave them my vin number and they had a windshield wiper motor for 297$I called him back to tell him the price I got, and he said they were giving me a rebuilt one, that’s why it was so cheap. Which was not true at all. I bought the part and easily installed it myself through YouTube videos. I was a loyal customer but I’m done with Midas. Ridiculous.
Greg B. from Midas of Farmington responded on 02/22/2022 06:14 AM

I would love to speak with you further regarding the issue , as per my voicemails I have left you. Please feel free to call me at your earliest oppurtunity . 860-269-5580 MIDAS OF FARMINGTON . Greg Brown

Carlos C. from Midas of Farmington responded on 02/23/2022 10:41 AM

Jon it was apleasure talking to you about this issue.
You were right the part price quoting was wrong our IT TEAM  fixed it yesterday.
So sorry to cause you stress.
Thanks for agreeing to rescore the review.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.