MN

Michael Nelson

Overall Rating
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(24 reviews)
42

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2024
10
Not pleased
Had a vehicle towed there, JUST to have it looked at to estimate repair costs. 2 weeks later, I had to call as we did not hear anything from them. Now it turns out, we owe them 500 for a repair we did not want nor did we authorize to actually have repaired. When asked about it, Terry asked "well why is it here? What do you want me to do?" As I stated BEFORE the vehicle was towed there, to have it JUST looked at, and an estimate cost of repair. They went ahead and did it anyways. Recommend getting anything they say in WRITING.
Mark C. from Demo - Plus/Premium responded on 06/04/2024 12:14 PM

We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand the importance of clear communication and the need for consent before proceeding with any repairs. We apologize for any misunderstanding and inconvenience this has caused you. Your feedback is valuable, and we will use it to improve our processes to ensure better communication and customer service in the future. Thank you for sharing your concerns with us.

Employees worked with

MN
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Michael N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2024
verified customerVerified Customer
10
Great service with Scott
Scott was the man and really helped with repairing my vehicle. Michael was not the greatest but did a great job with the overview.
Michael N. from Demo - Plus/Premium responded on 05/29/2024 02:25 PM

Hey Michael! 🚗 It's awesome to hear that Scott was the hero of the day for your vehicle repairs. Even if Michael wasn't the greatest, we're glad he nailed the overview! Thanks for choosing us to take care of your ride. See you next time! 🛠️

Employees worked with

MN
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Michael N.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/29/2024
verified customerVerified Customer
0
Car died 2 weeks after service
After waiting months for an appointment, finally got my oil change and routine maintenance. Car died 2 weeks later on a road trip. Not impressed with the experience at Demo - Plus/Premium!
Michael N. from Demo - Plus/Premium responded on 05/29/2024 02:26 PM

Oh no, that's like planning for a big party and then it rains! ☔️ We're really bummed to hear about your car trouble, Michael. That's definitely not the kind of road trip excitement anyone wants. If you're up for it, we'd love to take a peek under the hood and see what went wrong. We want to make sure your next road trip is smooth sailing! 🚗🔧

Michael N. from Demo - Plus/Premium responded on 05/29/2024 02:27 PM

Thanks Michael 

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2024
10
Awesome team, awesome service
Have been coming here for over 10 years, and Dan and his team have always taken care of us.
Mark C. from Demo - Plus/Premium responded on 05/24/2024 08:33 AM

Thank you for your continued loyalty and support over the past decade. We are delighted to hear that you have consistently received exceptional service from Dan and our team. Your ongoing patronage is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future.

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2024
4
Slow, and expensive
They could do a lot better at communicating. I am still waiting to hear from them on a few items. I wished it was a better experience.
Mark C. from Demo - Plus/Premium responded on 05/22/2024 11:16 AM

We regret to hear about your experience. Communication is important to us, and we apologize for any delay in addressing your concerns. We strive to improve our communication process to better serve our customers. Thank you for bringing this to our attention.


MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2024
0
Horrible
Slow service, too expensive, and poor communication. I won't be coming back.
Mark C. from Demo - Plus/Premium responded on 04/30/2024 11:13 AM

Hello there, We're disappointed to hear about your experience with us. We always strive to provide efficient service and clear communication, and we're sorry to have missed the mark. Your feedback is valuable to us, and we'll use it to improve our services. We hope to have the opportunity to welcome you back and demonstrate a better experience in the future. Thank you for sharing your concerns with us.

Employees worked with

RN
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Roman N.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2024
verified customerVerified Customer
10
Thank you for making it right!
Appreciate you doing the right thing!
Employees worked with

RN
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Roman N.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2024
verified customerVerified Customer
10
Thank you for making it right!
Appreciate you doing the right thing!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2024
0
Slow Service and Rude Staff!
Took my car to the shop for a quick oil change and it took over 3 hours to complete the service. When I asked the staff about the wait time, they were extremely rude and short in their response. I will not return here for service again in the future and will ensure my friends and family avoid this business!
Michael N. from Demo - Plus/Premium responded on 04/22/2024 01:42 PM

Hey Roman! 🚗 Sorry to hear about the long wait and the not-so-friendly service. That's not cool at all! We totally understand your frustration and we're bummed to hear that you won't be swinging by again. If there's anything we can do to make it up to you, just let us know!

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2024
10
The best
Great service, been coming here for 20 years.
Mark C. from Demo - Plus/Premium responded on 04/19/2024 07:09 AM

Thanks for the 5-star review, Mark! We're thrilled to have been a part of your journey for the past 20 years. Here's to many more years of providing you with great service!

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2024
10
Great service, great team
These guys are always great, will recommend
Mark C. from Demo - Plus/Premium responded on 04/18/2024 10:43 AM

We're thrilled to hear that you had a great experience with us, Mark! Thank you for the recommendation. We look forward to serving you again soon.

Employees worked with

CN
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Ciara N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2023
10
Quick and efficient
I went here and received great service at a fair price. I will be returning and tell all my friends
Michael N. from Demo - Plus/Premium responded on 08/23/2023 11:03 AM

Thank you for taking the time to write such a positive review, Ciara! We are so glad to hear that you received great service. We are passionate about delivering quality service and appreciate your feedback. We look forward to seeing you again soon.

Employees worked with

TS
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Tiffany S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customerVerified Customer
10
Great experience
I had the best experience at lunch with Michael.
Michael N. from Demo - Plus/Premium responded on 07/27/2023 01:26 PM

Thank you for your kind review, Tiffany! We're thrilled that Michael was able to provide you with a memorable experience. We'll make sure he knows about your positive review - it means a lot!

Employees worked with

MN
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Michael N.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2023
verified customerVerified Customer
0
Terrible service at lunch with Michael
Michael is our favorite partner but his service today was absolutely awful. We will never schedule another lunch meeting with Michael. I hope he sees this feedback and takes it seriously.
Employees worked with

MN
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Michael N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customerVerified Customer
10
Melanie was fantastic!
Can’t get over how well Melanie handled the situation. Karla was also fantastic. Look forward to seeing this team again down the road!
Michael N. from Demo - Plus/Premium responded on 07/27/2023 01:24 PM

Thank you, Michael, for your wonderful review! We are so glad to hear that Melanie and Karla provided excellent service. Their hard work and dedication to our customers is something we take great pride in. We hope you visit us again soon!

Employees worked with

MN
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M N.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2023
verified customerVerified Customer
0
Terrible Customer Service with Melanie
Melanie was the worst technician that I've ever experienced. My white Toyota Prius will never be the same. Please return my car cleaner than it was!
Employees worked with

JR
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Julio R.
Bainbridge Island, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
10
Fantastic Service
Thanks guys. Really appreciate all the help getting me back on the road with an engine rebuild. I 100% trust this place.
Employees worked with

MN
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Michael N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2023
verified customerVerified Customer
10
Nice Demo!
Very good job by Tim!
Mark C. from Demo - Plus/Premium responded on 06/21/2023 10:20 AM

Thank you, Michael, for the positive review of Tim's work. We're glad to hear you were pleased with your experience and appreciate your loyalty.

Employees worked with

CN
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Ciara N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2023
verified customerVerified Customer
10
Quick Great Service
This place is amazing. I was in and out in no time. No issues and the employees are wonderful.
Employees worked with

TF
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Tim F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2023
10
Team Professionals
Customer satisfaction, beats other shops in pricing, highly recommended
Employees worked with

DB
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David B.
Mercer Island, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2023
3
terrible job on my oil change
they messed up my oil change and it took three hours to get the job done. They also got the seats dirty and left the car a mess.
Employees worked with

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