Name: REBECCA HAMMOCK
Rating: 4.4

Reviews of REBECCA HAMMOCK

Starla H.

Port Orchard, WA

2018 Hyundai Sonata

02/08/2022

Service Type: Repair

Verified Customer

Category: Service

Poor communication and slow service

Hasslewood Hyundai has been my go to dealership up until 2019 when the service has become poor and communication has become nonexistent. The work that is completed seems acceptable but it takes way to long. It’s sad that you have to take your car to jiffy lube to get oil changed because of several weeks wait to get an appointment. It should also not take ALL day to change the oil. Staff is never the same meaning they have high turnover. So probably inexperienced staff.

BRETT B. from Haselwood Hyundai responded on 02/10/2022 06:10 AM

Hi there, Im Brett the service manager. First I would like to apologize for the lack of service we provided on your recent visit. second, I will be reaching out to you to see how we can become a 5 star facility for you. Thank you for your time.

Employees worked with

REBECCA HAMMOCK

JASON L.

Silverdale, WA

2012 SONATA

01/01/2023

Verified Customer

Category: Service

Lying ? service writers

My service writer bald faced lied to me in telling me I was in danger driving my car and my car needed new brakes immediately. I had just had my brakes replaced by a ASE certified mechanic that is also a lifelong friend. So I know they were done correctly two weeks previous to this service writers claim.

Employees worked with

REBECCA HAMMOCK

Peter C.

Silverdale, WA

2008 Hyundai Elantra

ReScore Review™

01/10/2022

Verified Customer

Category: Service

Carlo, P. - Dealership went to great lengths to right the wrong

Previous review last week was a conglomeration of many peoples' mistakes which yielded in my self being extremely displeased. WORK WAS COMPLETED - but what followed were multiple calls and very open candid discussions about the entire process from SOUP to NUTS. Both the GM Barrie and SERVICE MANAGER Brett went above and beyond to truly show care and concern. What pleased me was that each and every person in that operation is getting an overhaul - to help educate the importance of building trust and a dedicated way of being.

Original Review

01/07/2022

Service Type: Repair

Category: Service

Carlo,P

Had car in for a very well scheduled service. 3 items to be exact. End result was that the car was eventually completed. My initial review was honest assessment. Barrie, the GM responded immediately. We spoke for about an hour. He listened attentively. Has years of experience in the auto industry. He understood how thru a number of smaller clogs on the wheel who came up short of delivering that person's part of the process, that what unfolded was a complete breakdown which yielded my accurate review. He is going to use, what started out over 6 weeks ago, my service as a training tool for everyone involved. I felt he deeply cares for the reputation of his dealership and those who work in it. I appreciated his candor, as I can assure you, I expressed a very emotional response as I also have been involved for 50 years in auto service. Thank you, Barrie I know Barrie can only do so much, but going back to the basics with any team and training is the right answer.

BARRIE L T. from Haselwood Hyundai responded on 01/07/2022 06:16 PM

Hello Mr Carlo thank you for taking the time for taking with me about your visit with us. If you ever need anything please feel free to reach out to me here at the dealership or you can call my direct line (360) 616-3753

BRETT B. from Haselwood Hyundai responded on 01/10/2022 01:44 PM

Hi Peter, thank you for taking the time today to talk with me about the recent visit! As talked, Barrie and I have gone ahead and put the request in! You should be seeing it in a couple weeks! I also resent that rescore, and I appreciate you doing that for Barrie and I Your experience has opened our eyes to the flaws in our system, and those have been corrected. Much training to follow!

Employees worked with

REBECCA HAMMOCK

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