Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

128 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


SL
STEVE L.
Escondido, CA
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
best auto shop in town
Honestly this has been the best experience I ever had going to a auto shop. Ben, the owner, really focused on customer service. Ben made sure I knew what was going on with my car step by step. And shoutout to the technician Drew for doing a great job with the alignment for my car. Overall I would highly recommend #1 Stop Shop for all auto needs.

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Robert O.
Poway, CA
Lexus GS 400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Robert said the business has excellent service. He has been with them for 10 years. Its super service and its fair and they are responsible.
This review was collected via phone interview by Customer Research Inc.

CA
CHRISTOPHER A.
Escondido, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Super as Always
Been takes great care of all our cars! He's very personable.

NH
Nick H.
Escondido, CA
Lexus RX 400h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Nick said the employees were honest and kind.
This review was collected via phone interview by Customer Research Inc.
Ben N. from #1 Stop Shop responded on 09/28/2018

Dear Nick.
Our sincer thanks. Your confidence in us are greatly appreciated. Please let us know if there is anything more we can do to be of service to you.
Thank you again.
Behzad (Ben ) Nassery - Owner


EB
Elizabeth B.
El Cajon, CA
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Elizabeth said the service was good.
This review was collected via phone interview by Customer Research Inc.
Ben N. from #1 Stop Shop responded on 09/28/2018

Dear Elizabeth
Your confidence in us are greatly appreciated..Please let us know if there is anything more we can doto be of service to you.
Our sincere thanks.
Behzad (Ben ) Nassery - Owner


CH
Carson H.
Escondido, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Carson said he appreciated the facility's customer service. It was a friendly atmosphere. He stated he really felt that they had the customer's best interests in mind. He will definitely go back, and he will recommend this business to his friends.
This review was collected via phone interview by Customer Research Inc.
Ben N. from #1 Stop Shop responded on 09/28/2018

Dear Carson
Your patronage and your confidence in us are greatly appreciated. Our goal is to provide you with the best possible service,and maintain your valued confidence.
Our sincere thanks.
Behzad (Ben ) Nassery . Owner


JB
Joshua B.
Vista, CA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Joshua said the owner, Ben, is really friendly and looks for ways to cut the cost for his customers. He stated they don't charge to look at a vehicle.
This review was collected via phone interview by Customer Research Inc.
Ben N. from #1 Stop Shop responded on 09/28/2018

Dear Joshua
Thank you for giving us the opportunity to serve you. We appreciate your business and confidence you have place in us.Please let usknow if there is anything more we can doto be of service to you.
Our sincere thanks.
Behzad Nassery .  Owner


RP
Rico P.
Escondido, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Rico said the business provided him with fast service.
This review was collected via phone interview by Customer Research Inc.

TH
Tony H.
Vista, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Tony said the business is very professional and fixed his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RP
Ronald P.
Valley Center, CA
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Ronald said this business is dependable and efficient. He said he trusts Benjamin.
This review was collected via phone interview by Customer Research Inc.

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Nin V.
Escondido, CA
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Nin said she liked how they were able to pick her up and drop her back off at her vehicle.
This review was collected via phone interview by Customer Research Inc.

LD
Lynn D.
San Diego, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Lynn said the staff were friendly, honest, and helpful. They are great at fitting her into their schedule and do wonderful work.
This review was collected via phone interview by Customer Research Inc.

MC
Manuel C.
Vista, CA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Manuel said they are good people who took care of him and his vehicle.
This review was collected via phone interview by Customer Research Inc.

JC
Jane C.
San Diego, CA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jane said the staff give great service when he brings his vehicle in. They went in to change a battery, found something else wrong and stayed at it until they got it fixed. The facility is an honest place, with good service, and he never feels like they've done anything that they shouldn't have.
This review was collected via phone interview by Customer Research Inc.

SQ
Steven Q.
Chula Vista, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Steven said the business was very knowledgeable and honest. They knew exactly what they were doing and they updated him with everything that was going on, step by step.
This review was collected via phone interview by Customer Research Inc.

MS
Mitchell S.
Escondido, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Mitchell said they have great customer service and are always reliable.
This review was collected via phone interview by Customer Research Inc.

CM
Colton M.
San Diego, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Colton said the owner is nice and he is really good to his customers.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
San Diego, CA
Toyota Avalon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Paul said that he would not recommend this business. They up charged him at the last minute. He will not be going back.
This review was collected via phone interview by Customer Research Inc.
Ben N. from #1 Stop Shop responded on 08/15/2018

Hi Paul.
We did not over charged you at last minute. I did explained to you about our oil change price on what we are advertising on our web side (5qt syntatic + standart oil filter $ 55 .00 + TAX ) as you requested. Your car capacity for oil was 6.40 and oil filter was cartridge type. I explaned the the price and you authrized the service. We sinsecerlY apologise for missundertating. WE only charhed you for extra oil and oil filter above the standart. I hope this explanation clear you not being happy with our service . We always strive to keep our customer happy. For this if you like for next service I will give you $10.00 discount.
Thank you.
Behzad Nassery - OWNER


AR
Anthony R.
California
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Anthony said the service at this business was good. The owner is a nice guy.
This review was collected via phone interview by Customer Research Inc.

DT
Daniel T.
Escondido, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Daniel said the staff was easy to work with and provided quick service.
This review was collected via phone interview by Customer Research Inc.