West Escondido Automotive & Transmission


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

106 Reviews

96% Would Recommend
Latest Review 7 days ago
Jim H. on 01/13/2018
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"Great service, again"
My review is about the service done on my 1997 Villiger on 1/11/2018. Being able to stop is as important as being able to go. While I had a little left on my front breaks it was time to get the job done. I trust West Escondido A&T as they are backed up by the Auto Club. I trust the Auto Club to keep the shop standards high. Very happy with results. Was not oversold although I did have other work done. I recommend West Escondido highly.
Vehicle: Mercury Villager Wgn
Service Date: 01/11/2018
Review Created: 01/13/2018 02:42 PM
Michael M. on 01/10/2018
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Michael said the business had him in and out. The staff was polite and professional.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 12/26/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Samantha G. on 01/10/2018
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Samantha said the staff was very polite. The price was a little high but that's understandable with the work they do.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 12/26/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Liliana G. on 01/10/2018
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Liliana said she has been to this business before for an oil change, and the service was great. She wanted to thank them for their service.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 12/27/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Mary G. on 01/10/2018
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Mary said the staff was very efficient, thorough, and completed the repairs in a timely manner.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/27/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Jonathan A. on 01/08/2018
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"Good service and great communication."
Service was great. They took care of what I needed and did a thorough check up on the car. The communication from Tim, the service manager, was great. He took the time to explain everything and made me feel confident in their knowledge and ability to take care of what was needed.
Vehicle: Ford Edge
Service Date: 12/27/2017
Review Created: 01/08/2018 12:16 PM
Gary G. on 01/05/2018
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Gary stated the business went out of their way to help him. The staff called when work was done. They even offered a loaner vehicle.
Category: Service
Service Date: 12/28/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Barbara A. on 01/04/2018
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Barbara said the staff members were able to fix an issue she couldn't get fixed at the Ford Dealership. They were professional, kind, courteous and a pleasure to deal with. She is very satisfied with her service and even handed out business cards for this business at the Ford Dealership.
Vehicle: Ford Escort
Category: Service
Service Date: 12/29/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Frankie C. on 01/03/2018
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"The great customer service!"
As per usual, great customer service, got the job done in a timely manner. You are the best! West Escondido Automotive & Transmission! Thank you, for keeping me on the road!
Vehicle: Hyundai Elantra
Service Date: 01/02/2018
Review Created: 01/03/2018 10:36 PM
Mary M. on 01/02/2018
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"The people who provide service"
5 star work always provided.
Vehicle: Nissan Xterra
Service Date: 12/27/2017
Review Created: 01/02/2018 11:15 AM
George O. on 01/02/2018
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George said he recommends the business for service.
Vehicle: Chrysler 300
Category: Service
Service Date: 12/29/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
Courtney F. on 12/31/2017
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"Fast & fair"
Staff was responsive and professional. Kept me informed during the entire repair process.
Vehicle: Chevrolet Equinox
Service Date: 12/27/2017
Review Created: 12/31/2017 05:16 PM
Don G. on 12/26/2017
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"know your vehicle is in good hands"
i trust their work and advice.
Vehicle: Ford Escape
Service Date: 12/20/2017
Review Created: 12/26/2017 03:23 PM
Magaly M. on 12/18/2017
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Magaly said the business treated him professionally and they took care of his inspection.
Vehicle: Honda Odyssey
Category: Service
Service Date: 12/13/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
George L. on 12/18/2017
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George said he needed a smog check that required a STAR certified location, and this business was awesome. They took care of him over the phone. They were ready to receive him and do everything when he arrived. They were top notch and had the job done in 40 minutes. Their customer service was awesome, and he will be going back.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/12/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Janette M. on 12/15/2017
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"Clean, friendly, professional, they even washed my dirty truck before giving it back."
5 stars
Vehicle: Ford F-150
Service Date: 12/11/2017
Review Created: 12/15/2017 08:27 AM
Diane R. on 12/13/2017
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"W. Escondido Auto "
I have taken my 4runner in for service a few times now. Everyone I talked to is very nice and they really care that your vehicle is running tip top. The technicians are very thorough. Once I brought my vehicle in because of a oil leak and brakes, ...turns out brakes were the least of my problem. I had a huge crack in my radiator I didn't know about and of course I had to get that fixed. Also, they have a shuttle service to bring you home and pick you up when your car is done. The driver is pretty cool. Every time I leave my 4runner drives like new and looks like new. Thanks for washing my car for me, it really needed it! Lol
Diane Reynolds
Service Date: 12/06/2017
Review Created: 12/13/2017 08:17 AM
Michelle B. on 12/11/2017
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Michelle said the staff at this business were quick and did an awesome job.
Vehicle: FIAT 500
Category: Service
Service Date: 12/06/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Dennis H. on 12/08/2017
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"Thoroughness and comptence"
The reason I bring my car to West Escondido is their complete knowledge of my car and ability to take on any challenge. On this visit my 11 year old car came back to me like new including all service items in the engine compartment and clear headlight covers.
Vehicle: Acura TSX
Service Date: 12/06/2017
Review Created: 12/08/2017 09:52 AM
Tora J. on 12/08/2017
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Tora said she recommends the business for service.
Vehicle: INFINITI G35 Sedan
Category: Service
Service Date: 12/05/2017
Review Created: 12/08/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 106 in total