ReScore Reviews™ (1)
I have a challenging vehicle, 20 years old, and not a lot of parts. West Escondido Automotive & Transmission has been able to find parts and get things working.
They sent the DMV the passed certificate and now I can register the vehicle.
Your satisfaction is of the highest importance and I am sure you are aware of that after your last visit today. I did want to wait to respond till after we had reinspected your vehicle, Tim reached out to you on the 1st once you stated there was still a concern and made you an appointment for today. I would also like to point out we have performed both inspections on Feb 1, 2021 and Today on Feb 5th, 2021 at no cost to you and put every effort forward to alleviate your concern. Since today we found the rubber boots making noise on your axles, at no charge sprayed them with Silicone spray and alleviated the noise. Unfortunately, when the vehicle came in during the rain the other day, once the boots are wet, they do not make noise and therefore we could not pinpoint this concern. I hope you understand that we work extremely hard to make sure you are satisfied that being said the vehicle must cooperate a bit and be having the concern when we when we are attempting to diagnosis it. This vehicle does have some other noises, but they are not the noise you were concerned with and I understand that. Please understand we also want you to be satisfied with your service with us, hopefully we have elevated our standing with you after the effort we have put in. If you would like to speak with me directly Please feel free to call anytime as we are all here to help. Brian Bowersock 760-741-0071