I wanted to follow up with you, Tim the Escondido Location Manager reached out to you this week as we wanted to make sure you are taken care of. I did take some time and look through your Vehicles history to find that in 2011 we recommend an oil pressure sensor that was declined and never replaced. Then a couple weeks ago in 2018 was the first time we have seen the vehicle for 7 years, there was an oil level light on after the service we performed, we cleaned the level sensor at no charge for you. If the light has returned as stated it may need the level sensor replaced. This sensor is not related to oil pressure, it is related to oil level. Besides cleaning this sensor at no charge for you this past visit we have not worked on the Level Sensor. I hope this helps clear up the confusion, if I can help in any way please let me know.Brian Bowersock 760-741=0071
Think of my safety first.
First and foremost thank you for being a client and putting your trust in us. I am glad you reached out to me, as I can understand the concern you in this situation, but the true fact is we sourced and priced the lift shocks we quoted for your vehicle directly from Ford, Yes they are quite a bit more costly but we know they will not fail anytime soon, we had a lift shock fail once and a client was hit in the head with a trunk lid. So we no longer install offshore Lift shocks. I am sure you understand the liability we incur when installing something like this. If you have any other questions please let me know. Once again thank you for reaching out.
I will use West Auto for my future car repair and inspection needs!