Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

204 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


RP
Remia P.
Carlsbad, CA
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Remia said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Valley Center, CA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Robert said the staff always do the job for him and treat him well. He has been doing business with them for two years and has been happy with the service.
This review was collected via phone interview by Customer Research Inc.

EF
Eloy F.
Escondido, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Eloy said the business was very helpful. The service was provided when he needed it to be done, which was while he was there.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Escondido, CA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Feels like family!
Even after moving away I still bring my car to West Escondido for everything. The guys do such a great job and they tell it to you straight always.

I have been told people can be deterred by a bit of a higher price, but hey ... you get what you pay for and I pay for piece of mind and supporting this great team.

BJ
Ben J.
Escondido, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Brian's team always does a great job!
I've known Brian for years as we participate in industry association events where he aptly represents the aftermarket service industry's needs and challenges. I travel a lot for work and, in this particular occasion my wife's vehicle needed an oil change and basic services. I had no problem telling her to set the appointment with West Escondido as I knew she would be well taken care of and not sold something she didn't need. Job well done! She had to take a trip this week with the vehicle and I'm so happy I sent her out with it fully serviced! Thanks Brian and the team at West Escondido Automotive and Transmission!

MY
Matthew Y.
Escondido, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Matthew said the staff have great, friendly service, and always do a great job.
This review was collected via phone interview by Customer Research Inc.

LK
Leslie K.
Escondido, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Leslie said the staff was nice and helpful.
This review was collected via phone interview by Customer Research Inc.

AW
Anne W.
Escondido, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Honest
My car broke down and I was with my two children and I was taken to west automotive. Everyone there was very helpful and friendly. They followed up with many calls to let me know the issue and got my car back up and running in 2 days. Very professional and honest about everything.

WH
William H.
Escondido, CA
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Great Professoinal and Skilled Repair Facility
West Escondido Automotive and Transmission is honestly, the best-operated repair facility I have had the pleasure of doing business with. I was once in the auto repair business and know what it takes to keep the doors open and customer satisfied. West Escondido Automotive and Transmission typifies excellence in the way a repair facility should operate. Clean and well organized together with Master Certified Mechanics and a knowledgeable service counter makes them the facility you want select when considering any automotive repair and maintenance. We had air conditioning work, together with routine maintenance performed and Honestly, from a scale of 1 to 10, in service excellence, Tim, and the complete crew performed a perfect 10. In today’s world where customer service is KEY, they have ethically EARNED my business!!!☺

WR
Walter R.
Escondido, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Walter said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Lake Elsinore, CA
Ford C-Max Energi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Michael said the business did what they said they would do and they did it quickly.
This review was collected via phone interview by Customer Research Inc.

LV
Leslie V.
Escondido, CA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Leslie said the staff are very honest.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Carlsbad, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Spoke with Robert's daughter. She said the staff provided great quality work, in a timely manner and at a fair price.
This review was collected via phone interview by Customer Research Inc.

SK
Saeed K.
Escondido, CA
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Saeed said that Mike was very nice and the service was done perfectly.
This review was collected via phone interview by Customer Research Inc.

SW
Selwyn W.
Oceanside, CA
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Always great service.
Brought in 2013 dodge journey for oil sending unit code. Job was done on time. Another issue with the drivers door chime arose. Parts on not any dodge dealer in U.S.. Parts back logged by dodge. They fixed the problem quickly. thanks for the job well done.

BD
Betty D.
San Diego, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Betty said the staff are honest and all their mechanics are certified. Tim was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Escondido, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Transmission Service
The work I brought my car in for was taken care of. Repair the leaking transmission fluid. The only issue, only a minor comment, is they did not notice or inform me what else was leaking. When I got home, there was no transmission fluid leaking any more, but there was motor oil dripping from something. The car sits too low for me to climb under it to see what is leaking.

MW
Mark W.
Escondido, CA
Toyota Tundra 2WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Spoke with Terry. She said she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Valley Center, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great service
Great service in a timely fashion. So far very happy with their service

MH
Martha H.
Escondido, CA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Martha said the service was fast.
This review was collected via phone interview by Customer Research Inc.