I am terribly sorry that we could not meet your expectations when it comes to diagnosing your vehicle, we truly work hard to make sure all clients are satisfied and for that, I apologize sincerely. As stated to you from Aldo further diagnosis and time are needed to track down this concern. As you are aware the concerns with your vehicle are very Intermittent. We spent time testing and verify all the active data on your vehicle, for example fuel pressure, Mass Air Flow Grams per second, Fuel control and many other tests that we documented the results on the invoice. All the information is within specifications currently. We did recommend and performed with your permission a Fuel Induction service as the throttle body of your vehicle was heavily coked and the Valve’s had Carbon Build up. This service did help drivability and response of the engine. That being said we are aware that there was still an intermittent concern, As we advise you we had expended the amount of time that we charged for in performing all the relevant tests and we would need more time and money for a deeper diagnosis. Please understand your vehicle is experiencing a concern that not even the Power train Control Module can see. There are no relative events stored in the power train Module in relation to this concern. I know you requested to pick up the vehicle, I hope you understand it is not that the vehicle can not be fixed, it is spending the time and effort which equates to dollars to get to the bottom of your intermittent concern, this is not a normal concern and there will require a lot more effort and time. If you have any questions, please feel free to reach out to myself directly as I am here to Help Brian Bowersock 760-741-0071
Thank you so much for trusting us with your vehicle, The Answer to the question is yes we perform oil, filter and lube services day in and day out and normally vehicles are in and out with an appointment, I did see we ended up doing suspension work which took extra time on your vehicle. Thank you for your patience and rest assured the next oil service will take a lot less time! Please let me know if I can help you In any other way, Your satisfaction is of the highest importance to us. Brian Bowersock 760-741-0071
I have already recommended to .y friends.