West Escondido Automotive & Transmission


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

60 Reviews

93% Would Recommend
Latest Review 6 days ago
Brenda M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Michael. He said this business did a great job and it was done for a good price.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/13/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Eduardo P. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eduardo said the service was very good.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 08/30/2017
Review Created: 10/05/2017
This review was collected via phone interview by Customer Research Inc.
Lisa W. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Finally fixed!"
The staff is always so helpful and as determined as I am to find the cause of my start up problem. They did it!!
Vehicle: Nissan Armada
Service Date: 09/06/2017
Review Created: 09/23/2017 03:22 PM
Joan R. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joan said she always visits this business and the staff are nice.
Vehicle: Saturn SL2
Category: Service
Service Date: 09/07/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Kathryn B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service for both car and customer "
Each time I come in, I am greeted promptly and have been able to get excellent service quickly. When my car is worked on I know it will be done right.
Vehicle: Hyundai Elantra
Service Date: 09/15/2017
Review Created: 09/21/2017 05:43 PM
Mark W. on 09/20/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Fluid Changes"
Had the transmission fluid and front/rear differential fluids changed. Was given an estimate of $460. Was called later and told there is no drain plugs on either differential and more labor would be needed. My 2013 Ford F-250 Super Duty Powerstroke can't be the first one requesting this service. As it turned out, the work was more expensive than the dealers estimate of $525 My bill was a shade under $600. This is not enough to keep me from returning but it is a disappointing as this should have been a very simple job to estimate. Your response is requested
Vehicle: Ford Super Duty F-250 SRW
Service Date: 09/14/2017
Review Created: 09/20/2017 08:04 AM
Bob E. on 09/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Water pump replace"
Good work, expensive. Investigating prices after the fact it appears that parts prices were approximately doubled.
Vehicle: GMC Sierra 2500
Service Date: 09/01/2017
Review Created: 09/19/2017 08:30 PM
Barry A. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Barry said this business did a good job. They were professional and they kept him updated.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/26/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Carl R. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carl said the employees were very responsive. They completed the service quickly. The service was well done, at a reasonable cost.
Vehicle: Ford Escape
Category: Service
Service Date: 08/14/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Sharon H. on 08/26/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Rude service"
I felt belittled by the guy that helped me. I felt I was bothering him by being there and waiting in the waiting room. I have had better service in the past but not this time.
Vehicle: Toyota Camry
Service Date: 08/08/2017
Review Created: 08/26/2017 09:24 PM
Jeff W. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeff said he is a long time customer of this business. They always take care of him.
Vehicle: Ford Focus
Category: Service
Service Date: 08/16/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Doug P. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience!"
Very satisfied with the work done on my car and will be a return customer. Thank you!
Vehicle: Ford Escape
Service Date: 08/07/2017
Review Created: 08/24/2017 10:01 AM
Joseph R. on 08/23/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Jeep Grand Cherokee. Not happy"
First my Jeep was tested for fracked block or head gasket failure and my first call was to report how expensive an engine rebuild would cost. I brought the Jeep in to diagnose a high idle. Next the Idle Air Control Valve was inspected and needed replacement. The bill. $500. Wow. So I wasn't happy with either the block test or the bill for a replaced IACV.
Vehicle: Jeep Grand Cherokee
Service Date: 08/10/2017
Review Created: 08/23/2017 08:43 PM
Dave A. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I don,t know."
Service & competency.
Vehicle: Cadillac CTS
Service Date: 07/26/2017
Review Created: 08/23/2017 11:24 AM
Joe T. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everybody seems to work together"
The people at the front desk great me by my first name. Not sure that your mechanic knows you by your first name.
Vehicle: Kia Soul
Service Date: 08/09/2017
Review Created: 08/23/2017 08:25 AM
Frankie C. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Passed my smog!"
I never have to worry when I bring my vehicle here. They are very thorough and get the job done! To top that off, their customer service is excellent! Thankyou gentlemen!
Vehicle: Hyundai Elantra
Service Date: 08/07/2017
Review Created: 08/22/2017 08:19 PM
Skip G. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Skip said this business was very professional.
Vehicle: Ford Ranger
Category: Service
Service Date: 06/28/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Kendene T. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kendene said this business was good and very helpful. They did everything she needed done.
Vehicle: Mercedes-Benz C-Class
Category: Service
Service Date: 06/23/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Christian W. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Christian said the work is awesome at the business. Raymond is knowledgeable, and he did a good job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 06/27/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Phil M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Phil said it was an emergency situation and they were courteous. The owner was very helpful. They did everything they said they would do. It was an extremely good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 06/23/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 60 in total