ReScore Reviews™ (1)
I feel communication is very important, these guys got it.
One morning while driving an icon lit up my dash. I was on my way to produce a party at my medical clinic for one of the departments I’d been patronizing a lot as of late. Only a small panic set in. It wasn’t flashing, so I decided I could deal with it after the party. There are no coincidences, but my way between home and the clinic passed by the shop. I made plans to go home with a stop by the shop to introduce myself, and get an initial understanding of what that strange icon meant.
The short version is that I felt welcome in the shop, they told me the icon was a picture of a squished tire and meant I had low tire pressure, and they aired up my tires. They were already full up for the day with customers, so I made an appointment for the following week to begin doing the things that were needing doing. Going home I felt great! The immediate problem was small enough to take care of immediately, and I’d finally taken the step to get a regular shop instead of a dealer signed on to take care of future needs.
The service writers at the front desk remembered me today even though I had a mask on and hadn’t been by in a year. At the rate I accrue mileage, it just doesn’t need much done for it, not very often anyway.
A part of the shop’s business plan is to provide customers a complimentary shuttle from the garage to the waiting spot of their choice for the duration of the time it takes to do the work on the day’s agenda, and to pick them up to return to the shop if they need that ride, too. I REALLY like this feature! Christian is the new-to-me shuttle driver today. He’s pleasant to chat with, and really appreciates having plenty of work to do. It’s a joy to be around positive people.
The time estimate was spot on, and there was plenty of time to add the few items they found during the morning’s work that might should ought to be looked at. I authorized those during the BAR-required phone call. After a little bit longer for those tasks, I was picked up again by Christian to return me to my car. Its ransom was entirely reasonable and expected. What a nice way to end a day having the car worked on, that I used to feel was fraught with surprises and inconveniences. I really like this place! I highly recommend it.
Matthew, I am terribly sorry that you were left with the feeling that we did not have your best interest at Heart. The truth is Your satisfaction, and the satisfaction of every client along with making the best quality recommendations are our highest priority concerns. When never put money ahead of people by only recommending quality repairs we would recommend to our own family members. I do understand your request for options, and if you remember you were offered two options, the recommendation was to replace the solenoid group with connector, this repair would have corrected your concern and prevented any further leaks. We also offered another option which was to reseal the connector, you were advised there is a possibility of the pins leaking fluid even after this repair. I do want to be clear; we only use OEM or OES components when repairing vehicles for the highest quality repair, we do not use offshore components. Offshore components even though they are of lesser cost they often do not work properly or at all. When you compare the cost of a repair between different repair shops you may not be comparing apples to apples when being quoted from other facilities. I am also aware we corrected a leaking pan gasket that is no longer a concern. I am also aware that your transmission was recently rebuilt at another facility and now you are dealing with these leaks and concerns. Seems they quoted you a lesser price to repair these concerns as there was a noticeably short warranty on the Transmission rebuild and it is no longer in warranty with them. You may want to ask yourself why these components are leaking in such a short time after a transmission rebuild. Highly possible the components they used during the rebuild are offshore components of lesser quality. I am here to help if you would like to speak with me directly please feel free to call me anytime. Brian Bowersock 760-741-0071