94% Would Recommend
Latest Review 3 days ago
Myles M. on 04/23/2018
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Myles said it was a unique buying experience, he likes their inventory and he likes how it was set up. He appreciates how they're firm on the haggle free pricing, and he thought it was a good deal. They have a very friendly staff who are willing to help, he got everything taken care of and they're genuinely caring. There was no pressure, they were very good and he felt they all have good hearts.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/10/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Kayla Y. on 04/23/2018
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Kayla said they were very accommodating and they fixed her vehicle.
Vehicle: Honda Element
Category: Service
Service Date: 04/19/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Sonja I. on 04/21/2018
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Sonja said the only issue she had was that the staff were unable to wash her vehicle because of a broken compressor.
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 04/19/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Jeremy B. on 04/12/2018
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Jeremy said he didn't have any problems.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 04/10/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Dennis S. on 03/18/2018
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"The People "
Friendly top notch service!
Vehicle: Dodge Pickup
Service Date: 03/17/2018
Review Created: 03/18/2018 08:54 AM
Martin A Bartsch S. on 03/15/2018
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"Mixed Feelings"
Positive: You guys are 11 miles away. I came to you because when I purchased the car, I was told I would get a discount when bringing my car in for services. Despite you no longer offering a “discount”, your oil change was cheaper than the VW of Kirkland, so that’s a plus.

Needs to Improve: I came in for a 10 am oil change appointment. I arrived at 9:45, checked in right the way but you didn't take the car in until about 10:30 am. I ended up leaving around 12:05 pm. Not a big deal, however that 30 minute extra wait was unnecessary.

Negative: At the end, you were billing me for $254.44 bucks (for an oil change + 2 light bulbs replacement). Let’s just think about that for a second, you were perfectly fine with charging that much for replacing 2 light bulbs + an oil change. Maybe is just me, but that seemed like something you should have noticed as being wrong or too expensive. If I didn’t say anything you would have gotten away with it. Thankfully in the end you corrected the bill down to $176.36, unfortunately that experience was a bit of a turn off for me. Last but not least, you guys serviced my car on a Saturday and the day after the tire pressure monitoring light turned on, that light has never been on before since I bought the car, I understand is not a big deal, but attention to detail is important. This just adds up to the last time I changed oil with you guys where you actually forgot to reset the computer after you did the oil change (your own words when I asked) and I drove around for months with the <change oil> warning.
Vehicle: Volkswagen Jetta Sedan
Service Date: 03/10/2018
Review Created: 03/15/2018 02:25 PM
Ryan O. on 03/12/2018
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Ryan said both of his vehicles were detailed extremely well, and the service was good. Ali was a wonderful employee.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 03/03/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Tracie C. on 03/05/2018
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Tracie said the business provided great service and the detail was amazing. She said that she was complimented on the work that was done.
Vehicle: Chevrolet SSR
Category: Service
Service Date: 03/01/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
DON G. on 03/03/2018
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"Very good service department"
The sevice on our car has been very good. The Service manager was prompt to call after looking at we needed done. He explained everything completely and worked according to what we agreed upon. They did the 60000 mile sevice, but also called to say they didn't need to add a new cabin filter as ours was still good. This saved us some money which is good. A very honest way to do bisuness which I appreciate. The car was washed and cleaned and they also blacked the tires which is an added and unexpected touch. Thank you.
Vehicle: Mercedes-Benz ML350
Service Date: 03/01/2018
Review Created: 03/03/2018 09:51 AM
CLARENCE (RIP) C. on 03/02/2018
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"Toyota Sienna"
Fixed the squeaking brakes problems at no cost to us. Thanks.
Vehicle: Toyota Sienna
Service Date: 02/27/2018
Review Created: 03/02/2018 09:38 AM
Mannegerew S. on 02/20/2018
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Mannegerew said that there is a problem with the bumper on the vehicle and the business has tried to fix it twice for him.
Vehicle: Toyota Prius
Category: Service
Service Date: 02/15/2018
Review Created: 02/20/2018
This review was collected via phone interview by Customer Research Inc.
Anne G. on 02/08/2018
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Anne said there was a small issue but the staff made it right, to her satisfaction.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 02/06/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Colt L. on 01/31/2018
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Colt said they did a great job.
Vehicle: Subaru XV Crosstrek
Category: Service
Service Date: 01/30/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Lori P. on 01/29/2018
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Lori said the employees took care of her, they did what was needed and they did a nice job.
Vehicle: Acura MDX
Category: Service
Service Date: 01/26/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Dwight A. on 01/26/2018
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Dwight said the staff members are helpful and honest. He appreciated the answers they gave him regarding his vehicle.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/24/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Altaf S. on 01/18/2018
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"Positive and on time"
There service is great very officiant and great selection of cars. Amazing people
Vehicle: Toyota Corolla
Service Date: 01/16/2018
Review Created: 01/18/2018 08:44 PM
Gerry P. on 01/16/2018
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Gerry said he recommends the business for service.
Vehicle: Honda Civic Sdn
Category: Service
Service Date: 01/08/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
GALINA M. on 01/12/2018
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"they care"
Great customer service, attention to details.
Vehicle: Subaru Forester
Service Date: 01/11/2018
Review Created: 01/12/2018 02:16 PM
William P. on 01/11/2018
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William said the business had nice workers.
Vehicle: Lexus GS 350
Category: Service
Service Date: 01/02/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Paul P. on 01/10/2018
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Paul said it seemed like the staff would take care of things and they did a good job.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/04/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
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