Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

119 Reviews

94% Would Recommend
Latest Review 11 days ago

Reviews


HP
HAILEY E P.
Seattle, WA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
Excellent service!
Very professional!

RD
Rachel D.
Washington
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Rachel said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JG
Jackie G.
Washington
INFINITI G35 Coupe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Jackie said there was a bit of confusion concerning the initial information she was provided.
This review was collected via phone interview by Customer Research Inc.

TC
Tonya C.
Woodinville, WA
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Tonya said the mechanics were easy to talk to and they explained the repairs to her.
This review was collected via phone interview by Customer Research Inc.

CC
Constantin C.
Kirkland, WA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Constantin said he is very pleased and he will continue to work with them.
This review was collected via phone interview by Customer Research Inc.

ST
SAI T.
Kent, WA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Ali is great
Ali the service agent explained and ensured the best service. Thank you.

MT
Matthew T.
Spanaway, WA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Matthew said his whole experience with this business from the purchase of his vehicle to the repairs was exceptional. He has never had this experience before. They went beyond what other facilities do for repairs and made sure the vehicle was in quality condition. They had a no nonsense approach for their sales and service department.
This review was collected via phone interview by Customer Research Inc.

JL
Joy L.
Woodinville, WA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Service
Service was fast and convenient!

SK
Shioon K.
Bellevue, WA
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Shioon said they are just busy at times.
This review was collected via phone interview by Customer Research Inc.

CN
Cody N.
Everett, WA
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Cody said the vehicle is running well now.
This review was collected via phone interview by Customer Research Inc.

SR
Shelly R.
Washington
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Shelly said the business was nice and open about doing the work and they were fast.
This review was collected via phone interview by Customer Research Inc.

MM
Myles M.
Hansville, WA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Myles said it was a unique buying experience, he likes their inventory and he likes how it was set up. He appreciates how they're firm on the haggle free pricing, and he thought it was a good deal. They have a very friendly staff who are willing to help, he got everything taken care of and they're genuinely caring. There was no pressure, they were very good and he felt they all have good hearts.
This review was collected via phone interview by Customer Research Inc.

KY
Kayla Y.
Tacoma, WA
Honda Element
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Kayla said they were very accommodating and they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

SI
Sonja I.
Edmonds, WA
Toyota Tundra 4WD Truck
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Sonja said the only issue she had was that the staff were unable to wash her vehicle because of a broken compressor.
This review was collected via phone interview by Customer Research Inc.

JB
Jeremy B.
Snohomish, WA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Jeremy said he didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

DS
Dennis S.
Everett, WA
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2018
The People
Friendly top notch service!

MS
Martin A Bartsch S.
Redmond, WA
Volkswagen Jetta Sedan
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2018
Mixed Feelings
Positive: You guys are 11 miles away. I came to you because when I purchased the car, I was told I would get a discount when bringing my car in for services. Despite you no longer offering a “discount”, your oil change was cheaper than the VW of Kirkland, so that’s a plus.

Needs to Improve: I came in for a 10 am oil change appointment. I arrived at 9:45, checked in right the way but you didn't take the car in until about 10:30 am. I ended up leaving around 12:05 pm. Not a big deal, however that 30 minute extra wait was unnecessary.

Negative: At the end, you were billing me for $254.44 bucks (for an oil change + 2 light bulbs replacement). Let’s just think about that for a second, you were perfectly fine with charging that much for replacing 2 light bulbs + an oil change. Maybe is just me, but that seemed like something you should have noticed as being wrong or too expensive. If I didn’t say anything you would have gotten away with it. Thankfully in the end you corrected the bill down to $176.36, unfortunately that experience was a bit of a turn off for me. Last but not least, you guys serviced my car on a Saturday and the day after the tire pressure monitoring light turned on, that light has never been on before since I bought the car, I understand is not a big deal, but attention to detail is important. This just adds up to the last time I changed oil with you guys where you actually forgot to reset the computer after you did the oil change (your own words when I asked) and I drove around for months with the <change oil> warning.

RO
Ryan O.
Washington
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Ryan said both of his vehicles were detailed extremely well, and the service was good. Ali was a wonderful employee.
This review was collected via phone interview by Customer Research Inc.

TC
Tracie C.
Woodinville, WA
Chevrolet SSR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Tracie said the business provided great service and the detail was amazing. She said that she was complimented on the work that was done.
This review was collected via phone interview by Customer Research Inc.

DG
DON G.
Snohomish, WA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
Very good service department
The sevice on our car has been very good. The Service manager was prompt to call after looking at we needed done. He explained everything completely and worked according to what we agreed upon. They did the 60000 mile sevice, but also called to say they didn't need to add a new cabin filter as ours was still good. This saved us some money which is good. A very honest way to do bisuness which I appreciate. The car was washed and cleaned and they also blacked the tires which is an added and unexpected touch. Thank you.

Displaying Review 1 - 20 of 119 in total