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405 Motors

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(177 Reviews)
-60
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-60
Net Promoter Score ®

Business Details

About

405 Motors Service helps you stay on top of your vehicle’s service schedule. Regular maintenance at our Service Shop would keep your vehicle in a good shape for a longer period of time and prevent unnecessary and costly repairs. However, even if there is a serious repair, our qualified and experienced technicians would be able to fix it 405 Motors Service helps you stay on top of your vehicle’s service schedule. Regular maintenance at our Service Shop would keep your vehicle in a good shape for a longer period of time and prevent unnecessary and costly repairs. However, even if there is a serious repair, our qualified and experienced technicians would be able to fix it for you in a professional and timely manner. When your vehicle needs to be serviced, make an appointment with us by calling us at (425) 486-4240, whether you need something as simple as an oil change or you're in need of a bigger fix, such as a brake repair or timing belt replacement. We would be happy to inspect your vehicle at our service center located in Woodinville, WA. Simply contact us and we will confirm the details of your appointment, after which all you need to do is show up, sit back, relax and know that your car is in good hands. ...more

Categories
Auto Repair, Used Car Dealer, Car Maintenance
Contact
(425) 949-4550

Business Hours

Mon
10:00 AM - 5:00 PM
Tue
10:00 AM - 5:00 PM
Wed
10:00 AM - 5:00 PM
Thu
10:00 AM - 4:30 PM
Fri
10:00 AM - 5:00 PM
Sat
10:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
24115 Snohomish Woodinville Road Woodinville, WA 98072
405 Motors' Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(177 Reviews)

IE
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Ibrahim E.
Belfair, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2025
0
SCAMMERS!
SCAMMERS!

Read all the 1 star reviews on their page. They will lie and run your credit saying the vehicle is available but isn’t. I should’ve seen it all especially the recent bad reviews about these scammers with the same issues. Salespersons and manager are dishonest and rude just a heads up. What would you expect from a 14 year family BEATER DEALERSHIP!

IM
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Isabell M.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
10
Amazing experience!!
Just purchased a Subaru Crosstrek from 405 motors and the experience and expertise from the staff made it an absolutely positive experience. Bari in the finance department made the paperwork extremely easy to understand. He was very kind, helpful, and knowledgeable. The entire process of buying my car was seamless and just a great time. Definitely stop by if you’re looking for a new car!

MB
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Micah B.
Everett, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2022
0
Incompetent Dealer
I bought a 2018 CRV, and was told on signing that the car had a rebuilt title. No issue there, insurance acquired and was told that the car would require to be taken to a Honda dealer to have the dash sensors turned off after inspection. The car is fine, but I had to call them several times, they did not send my info to the DOL to get my plates, title and registration. They then had to extend my dealer plates because of this. After all that, I had to call them again, them finally telling me that the car had to be brought back to them so that it could be inspected by WA State Patrol before it could receive title and registration. I brought the car in, got a loaner, they told me I could pick my car up next day by noon. Next day, 1:30 rolls around and I had to call them...they then tell me that the car wasn't ready, they were doing diagnostics to ensure there were no issues, but it would be ready by day end. Day end, they call me and tell me they need to keep it overnight so it could be taken to Honda for the dash sensors to be turned off, I can pick it up the next day by end of business. Meanwhile, I'm stuck with a loaner that's 13 years older than the car I bought and its dash sensor just went off. Don't buy from these people. This is awful.

TO
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TIMBER O.
Eugene, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2022
0
BEWARE SCAMS INCONSIDERATE BLOWN UP ENGINES EVEN WHEN LOW MILES AND "CLEAN TITLES"
I bought a 2008 Toyota highlander from 405 on Saturday. Was attempting to drive it home the following morning and the engine blew. The car only had 55,000 miles on it. Seemed like a steal.. My baby and I were stranded in the heat, out of state, with a broken car, we managed to catch a flight back home. Once the mechanics realized the work was serious they wanted to refund the sale and not have to honor the fixing of the vehicle. I am requesting that they fix it completely with no guarantee of how long it will take them to fix it. I am a single mom of three children and trying to run a business and now have no vehicle for the unforeseeable future and this company is not offering to accommodate us in any way. Basit has an attitude when communicating with me and is not considering at all what position this company is putting my children and self in by not accommodating and issue that is their responsibility. This shop covers up issues with cars and doesn't take care of their customers needs when their cars fail. Now I am in debt with a 21000$ plus vehicle that has a blown up engine, out of state, no car, or accommodations being offered for my loss. They also removed all weather boards from a car I test drove and was interested in after I said i wanted the vehicle. Super shady and not considerate.

AA
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ALEX A.
Kirkland, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/24/2022
0
Horrible horrible horrible!
Leaving this review everywhere I can.

For the love of god do not go to 405 Motors for anything:

DO NOT GET YOUR WINDSHIELD REPLACED HERE!

Where to start… we’ll the inside and outside of the car was absolutely covered in shattered glass. They vacuumed it said it was fine and there was still glass!!! Then I look and notice the three plastic piece molded to the windshield were all loose. They said oh no those just ate clipped in, they push and the clip down so I think ok. Looking at the seal around the windshield looked awful (picture). When I call them on this they act like I’m the problem. They also scratched the paint deeply along the top of the windshield.

My wife drives the car one day and says she has more road noise. I look and the plastic molding has come undone. I took it to a dealership and had a master mechanic look at it and confirms they broke the clips off all three molding piece, they put the wrong windshield in which doesn’t match the specs to my eyesight, the windshield they put in has lamination defects, and they put it in so crooked that you can’t read the Vin through the windshield like you should.

I went back to 405 and gave them the chance to make it right, Basit they gentleman working there said they would.

THEY RAN ME AROUND FOR A MONTH AND THEN STOPPED RESPONDING.

Went back to GEICO and they sent me to another shop and we are up to $2,500 in damage done REPLACING A WINDSHIELD!!!!

Please do not get any work done here or buy a car here. It’s one thing to have a vendor so bad work but for them to run me around and then stop responding is beyond unacceptable!

LH
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les h.
Marysville, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2019
Buyer beware!!!!
READ BEFORE YOU BUY!!!!! Back in the beginning of April I decided to buy a truck. I went in to 405 and found a low mile f160 only 50k on her. Looked straight and clean. Picked it up drove it home got home and I smelled oil so I looked and it was wet on the underside of the engine that and I could hear a tick almost like an exhaust leak. I called and they said it was prob residual from when they changed the oil pan gasket. But to bring it in and they will clean it off. So I drove it back in. Btw I live 35 miles away. They cleaned it off and told me the tick in the engine bay was reverb from the muffler and it needed to be replaced. No biggie I already bought a flow master for it anyway. I put the flow master in still had the tick. Still had the oil smell and wetness. It also had a vibration in the rear that that I originally thought it was the super cheap tires they put on it but that was also a first upgrade and the vibration was still there so I paid to take it to Ford for a second opinion. Turns out the oil pan was still leaking. As well as the rear main seal, valve cover and timing cover. The rear wheel is warped causing the vibration they said the engine tick was internal which I already suspected. Not only that but they said my rear brakes were going to need to be replaced soon yet the inspection 405 showed me stated my brakes were at 80% still. Luckily it had dealer warranty so I dropped it off to them only 2 weeks after I got the truck on my way to head for vacation. I called them later that week and they said they were going to fix the oil leaks but not the warped wheel. I asked about the tick and was told that their tech said it was the muffler. I said that's funny as I already replaced the muffler and ford says it is internal. They said oh I'll have them look at it again. A few weeks into them having my truck they say the tick was from a spark plug and I can pick up the truck Monday. Monday comes I call them and am told that the plug backed itself out again and that it is a bent valve and needed a new engine. I'll said the truck is low miles and I don't want a salvage or used engine. I was told not to worry they will get a remanufactered engine. So now they have had the truck for a month and a half. And am told I will have my truck in time for the holiday weekend. The day I am planning to pick it up I am told the new engine is leaking oil from the head gasket and they need to possibly warranty that engine. They put me in a little 2006 crv (I bought a truck for my kids and my dogs) I ended up having to fix the aux power jack in it for our trip as it didn't work since they said they had a vw suv for me to use but after driving half way there they told me it had issues and I couldn't use it. After a few weeks of taking the head off and verifying it was bad at a machine shop they end up sending the engine out for the replacement one. I told them I was over it and they needed to make it right so they ended up running my credit (which I never authorized or signed anything authoring them to do it) and they asked if I would be able to put money down on a different truck. Fast forward to them having my truck for 2 1/2 months. The new engine comes in. They have me in this giant Toyota truck like I said I have a family and dogs and needed a truck. The truck had popping and clanking ball joints which I eventually took back to them do to the unsafe nature of it. They get the new remanufactered engine installed and are trying to get it running smoothly. I said ok keep me posted. A few days later I call them (they never call back) I speak to someone working there to get an update and he had the attitude that I was annoying him. Mind you I have not once yelled at them. Not once lost my cool. I said to him I've waited 2 1/2 months so me calling every couple days for an update isn't a big deal. He said no but it slows us down. Pretty sure he isn't the one doing the work and that was a service advisor job to speak to customers. After being hung up on I drive in there and see the truck getting worked on and am told a few more days. That day comes and goes. Then I call again and am told the new engine has 2 cylinders with no compression so that remanufactered engine is also bad. So now there is supposed to be a new engine coming in. I am doubting they are truly remanufactered engines but actually from a salvage yard but time will tell when I get the truck and the paperwork and warranty on the engine they eventually put in. Oh ya. They have had the truck now for over 3 months and haven't heard anything in a couple weeks. I called and was told they would call me back but I'm not holding my breath. So moral of the story... Buyer beware!!!!!! Almost forgot. Their detail job consists main of just a wash and vac. I had to shampoo my truck 3 times to get it clean on the inside.
Not Recommended

VD
Vamsi D.
Redmond, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
verified customerVerified Customer
Category: Service
Vamsi said the service was good.
Recommended

IM
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Irina M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
verified customerVerified Customer
Very nice, friendly, reliable people
The people here know what they are doing, and they are very accommodating. This is not my first trip here. They never ask for extra, unnecessary work, and they keep track of my vehicle's maintenance very well.
Recommended

MC
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MARK C.
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
verified customerVerified Customer
Very good place. Good work and so very nice to deal with
So accomodating and through. A great place to service your behicle
Recommended

MG
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MALIK G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
verified customerVerified Customer
Great Ethical People to work with
Always willing to help. Timely and accurate advice on what services to be done as per safety . Pricing is also very reasonable. Also great place to do body work. I would highly recommend 405 Service center for a peace of mind experience.
Recommended

TT
Tabita T.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2019
verified customerVerified Customer
Category: Service
Tabita said she would recommend this business for service
Recommended

TD
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TRUDI D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
verified customerVerified Customer
Car runs great
Wish I could have watched although wouldn’t know what I was looking at! The service was fast and knowledgeable and friendly.
Recommended

Verified Customer
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2019
verified customerVerified Customer
Price and quality service
Really professional and very competitive price
Recommended

MC
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MARK C.
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
verified customerVerified Customer
405 Motors good work
Very accomodating. Good work. Kind considerate people
Recommended

AH
Alex H.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2019
verified customerVerified Customer
Category: Service
Alex said the staff did a good job.
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