405 Motors

David. Sorry to hear about your dissatisfactory experience with our team. We work hard to ensure that our customers are happy with our efforts and we approach each interaction with that in mind. So please understand that in this instance and all others, your satisfaction is our goal.

The supplemental warranty provider was not providing sufficient time to cover our labor costs. We requested one hour of diagnosis, which they covered. Using an industry approved labor guide, we requested 1.6hr for the repair – here they suggested that ONLY 0.6hour was sufficient to perform the job. We checked with our lead tech and he reviewed the repair & advised that labor guide was more accurate. At this point, there are two options for us: decline the job or have the customer (you) pay the difference.

Option 1 – Decline the job.

You would have to pay us diagnosis fee because warranty provider will NOT cover your diagnosis unless job was done. Then you would take your car to another shop or Honda, where, possibly you would run into a similar situation.

Option 2 – Customer pay the difference.

You would be pay us $120 to cover the difference between what the warranty authorized & what was remaining. 

In your case, option two was jointly decided between you and our service advisor; and additionally, we worked with you to pay $80 rather than the $120 that was requested. You authorized the job & we moved forward with the repair. Got the job done shortly after & called you to pick up.

It was after agreeing to pay & authorizing the repair, you showed displeasure and decided that we were overcharging, which, I assure you we were not after doing the job. We are simply not an establishment that works that way. There is no reason why we should be shortchanged for our efforts and hard work. We pride ourselves on honesty & transparency, and you will get that 100% of the time when you come to us; and we hope you and others here read this reply to reconsider your review.