Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

98 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
Latest Review 13 days ago

Reviews


RL
Rodney L.
Conyers, GA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Rodney said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

JA
Jessalyn A.
Georgia
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Jessalyn said she likes the people with the business.
This review was collected via phone interview by Customer Research Inc.

PJ
Paige J.
Covington, GA
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Paige said the business provided good service. She had to wait a long while to get her tires processed.
This review was collected via phone interview by Customer Research Inc.

CS
Charles S.
Georgia
INFINITI G35 Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Charles said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

LJ
Larry J.
Conyers, GA
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Larry said he liked his service quality. The work took a long time to complete.
This review was collected via phone interview by Customer Research Inc.

LL
Loretta L.
Lithonia, GA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
GREAT SERVICE
BOBBY.GREAT SERVICE , KNOWLEDGABLE AND CARES ABOUT HIS CLIENTS!!!

MT
Miller T.
Conyers, GA
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Miller said that the place did everything they could to be sure her vehicle was in great shape.
This review was collected via phone interview by Customer Research Inc.

BC
Bridget C.
Conyers, GA
Land Rover Range Rover Evoque
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Exceptional Service
I am always pleased with the level of integrity and customer service! That's why 5 Starr is my go to for my Range Rover repairs and maintenance. I even take my Mom's vehicle there for repairs.

DB
Dashanna B.
Savannah, GA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Dashanna said it took 3 weeks but they did everything right.
This review was collected via phone interview by Customer Research Inc.

DU
Desmond U.
Georgia
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Desmond said the staff at the business really helped him out.
This review was collected via phone interview by Customer Research Inc.

MA
Manuel A.
Conyers, GA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Manuel's wife. She said they were happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

LM
Latasha M.
Stone Mountain, GA
Scion xD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Latasha said the customer service and the service was very good.
This review was collected via phone interview by Customer Research Inc.

IL
Issac L.
Georgia
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Issac said when he needed to find information about the vehicle, they were slow getting back with him.
This review was collected via phone interview by Customer Research Inc.

OA
Olvronke A.
Lithonia, GA
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Olvronke said they were able to accommodate her.
This review was collected via phone interview by Customer Research Inc.

RD
Richie D.
Georgia
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Ritchie said it was hard to find the place. The internet information was not updated.
This review was collected via phone interview by Customer Research Inc.

LH
Larry H.
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Oil Change
I was very satisfied today with the Professional Service provided by 5 Starr Auto during my visit for an oil change. All fluids were checked (and topped-off as needed) and air filter replaced. The mechanics explained in detail everything that was done and provided an in depth operational diagnosis on my vehicle moving forward!
Bobby J. from 5 Starr Auto responded on 08/09/2018

Thank you

5 Starr Auto Team

JP
Jason P.
Georgia
Ford Flex
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2018 Category: Service
Jason said the business quoted him $175. They started working on his vehicle and 3 hours later, they told him the cost would be $560. Also, the waiting area has a bad odor.
This review was collected via phone interview by Customer Research Inc.
Bobby J. from 5 Starr Auto responded on 07/25/2018

I sorry that price was higher than the quote over the phone. I apologize that your  cost was more than what you was told but we did not know that your car need 4 rotors replace until you came in your rotors was to thin in back and you had went to the metal on the front brake pads which went  into the rotors to deep to be turn out. Again I sorry that price was higher than the quote over the phone. 

5 Starr Auto Team

MS
Michael S.
Georgia
Mitsubishi Lancer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Michael said the staff explained some details that were confusing and could have been handled better.
This review was collected via phone interview by Customer Research Inc.
Bobby J. from 5 Starr Auto responded on 08/09/2018

thank you

5 Starr Auto Team

CB
Curtis B.
Decatur, GA
Kia Amanti
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Curtis said Bobby and Mike did great. They've treated him really well. It is a pleasure doing business with them.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
Cumming, GA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Gary said they went above and beyond. He was in a unusual situation, and not only did they fix his vehicle they made sure he made it home ok. He said they were fantastic on everything they did and he appreciates them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 98 in total